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Cellular on Wheels (COW) Requests

Our Network and Engineering Team would be happy to help you with options for your Cellular on Wheels request! Please keep in mind that there are some costs involved but if you have the budget and are interested in proceeding, please complete the COW Rental Questionnaire so we can assist you further.

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Prospective Suppliers

Interested in becoming a Prospective Supplier for AT&T or participate in an AT&T Phone auction? For suppliers interested in doing business with AT&T or looking to participate in AT&T Phone Auctions, please visit AT&T Suppliers Portal (http://sm.att.com/a538e59f) for more inform

Announcements

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Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

Announcements

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Latest conversations

(16623)
Lowering Manhole Cover

Hello - I am an engineer who is redesigning a site entrance to meet Georgia DOT standards. The redesign will necessitate lowering the AT&T manhole cover several inches.  Please let me know who I should talk with at AT&T about this.

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ATT Encroachment Approval

I am planning on building an ADU unit in my backyard in the city of Westminster, CA. Based on my conversation Westminster's Planning Department Official, I need to request for Consent to Encroach on Distribution Easement from the utilities companies. An approval from Southern California Edison is pe

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Utility Line Relocation

We are the general contractor building a new home in Leicester, NC. We need to get an AT&T utility line moved. Who do we need to speak to about that and what is the process. Thank you for your help. Eric Zetterholm, Owner Flow North Developers, LLC [email scrubbed]

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Business line cancellation

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

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Southwestern Easement Release process

Our client would like to release an abandoned telephone easement in the City of Lago Vista, Texas. Volume 2008, Page 340, D.R.T.C.T  Who could we reach out to initiate this process?  Easement located in Travis county.

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Release an ancient easement

We have an ancient easement in the land that the surveyor cannot locate. The easement is not used anymore, who can help us to release it?

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8

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Whitelist SMS Numbers

My company offers the option to text clients for support and a link self service. Our carrier has notified us that AT&T is rejecting these text messages as spam. Is it possible to white list our number for SMS? I reached out to register with Hiya but that only deals with Voice spam, not SMS.

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332

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Trying to get a hold of AT&T land department regarding an existing easement.

Hello, I'm planning on building 12 houses on some lots that were platted back in 1946 and a 6 ft easement was given to AT&T but it doesn't appear its in use. Is there a ROW land agent at AT&T I can contact to see if you have any utilities or plans to use that easement? Thank you! Robert B. I

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Easement release or permission to encroach

Hello, I have a property located in Buena Park, CA and wish to build an ADU in the rear yard, however, there is an old easement not being utilized and I need to find out how to proceed with a release or a permission to encroach on the easement, please advise, thank you, Gil

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Containment Letter

Could you please let me know what I need to do to request a Containment Letter for an easement with Southwestern Bell Telephone and what fees are associated with obtaining a letter, if any?

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Business line cancellation

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

Question

3

0

0

Easement release or permission to encroach

Hello, I have a property located in Buena Park, CA and wish to build an ADU in the rear yard, however, there is an old easement not being utilized and I need to find out how to proceed with a release or a permission to encroach on the easement, please advise, thank you, Gil

Question

2

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Containment Letter

Could you please let me know what I need to do to request a Containment Letter for an easement with Southwestern Bell Telephone and what fees are associated with obtaining a letter, if any?

Question

3

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Construction Project - Convert from Overhead Fiber/Copper to Buried

My property currently has telephone poles in the rear of the property, carrying electric (ComEd), copper and fiber AT&T service, and Comcast cable TV/internet service. As part of an upcoming construction project, I plan to have these telephone poles removed and the overhead AT&T service bur

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Trending Accepted Solutions

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Official Solution

Need contact number for employment HR

Is there a contact number to speak to someone about an position I applied for? I applied for a position a little over a month ago. The position is still open, I passed relevant tests, so what is going on? Anyone I can speak with ? Preferbly a human and not an automated robot

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Accepted Solution

Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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Official Solution

Comment on a file in the Box from AT&T for Android application

A co-worker mentioned that I could leave a comment on a Box from AT&T file to collaborate with other users. I use the Android application and I’m not sure how to add a comment. Does anyone know where I need to go?

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Official Solution

Send your location in AT&T Business Messaging

A co-worker told me that there is a way for me to share my location via a message in AT&T Business Messaging. Does anyone know if I can do that from my computer? If so, how do I do so?

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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