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techmod
Posts: 801
Registered: ‎03-30-2011

Performance reporting via AT&T BusinessDirect®

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Support your decision-making with up-to-date information on your network performance. Spot trends in real-time, investigate performance patterns and make informed decisions to proactively adjust your network to changing business needs. Follow these links to see our quick tours of how to Analyze and Monitor Call Data, track Toll Free Call Attempts, and how to oversee your Managed Internet Service.

 

Features and Benefits*

Obtain extensive, real-time details on Toll-Free calls and call attempts.

 

  • Identify "lost callers" for possible revenue opportunities
  • Analyze responses to your advertising/marketing campaigns
  • Uncover reasons for incomplete calls
  • Increase your ability to detect fraudulent calls
  • Adjust staffing levels and hours based upon call volumes
  • Investigate reasons for unrouted call attempts and receive 10-digit ANIs for these calls

Monitor and manage your AT&T hosted infrastructure. Understand network usage patterns, uncover reasons for network performance concerns, and determine when to reconfigure your network with one or more of the following reports:

 

  • Network performance
  • Server/application management
  • Resolution management
  • Applications/content management
  • Transaction management
  • Alarm notification and status

* Not all features and benefits are available for all AT&T services and/or contracts. Please contact your Account Executive to learn more.

 

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