On 11/16, my phone suddently suspended, I made an online payment immediately. Later I found out my girlfriend who share the same family plan called few days ago, and made payment over the phone. I called AT&T on 11/17, the representitive said the payment was handled over the phone applied to different account, and explain that AT&T is like a bank, anyone can deposit money, but how could that possible using AT&T phone call in to make payment, and the payment goes to different account? When I go to Chase Bank, swipe the bank card, they didn't deposit my money to different account. Why AT&T has such non-sense excuse?
After I talked to the representitive, she told me AT&T is going to refund the money, send me an email confirmation, but 2 weeks later, I still haven't got the refund. Here is the content of the email.
This is to confirm the following payment has been refunded:
Refund Amount: $187.10
Refund Date: 11/17/2012
- Refunds are processed using the original payment method.
The following adjustment(s) have been applied to your account: Date Applied11/17/2012 Credit Amount: $40.00 Rollover Minutes: N/A
This credit will appear online within 1-2 business days. - It may take 1-2 billing cycles to appear on an invoice.
Use one of the following self-service options to view your account balance or make a payment: - Log into your Premier account at http://www.wireless.att.com/business - Dial *PAY (*729) to Make a Payment
The following adjustment(s) have been applied to your account:
Date Applied: 11/17/2012
Credit Amount: $15.00
Rollover Minutes: n/a
This credit will appear online within 1-2 business days.
- It may take 1-2 billing cycles to appear on an invoice.