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chsiatcm
Posts: 1
Registered: ‎12-04-2012
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AT&T charge me twice, 2 weeks later still don't refund!!!

On 11/16, my phone suddently suspended, I made an online payment immediately.  Later I found out my girlfriend who share the same family plan called few days ago, and made payment over the phone.  I called AT&T on 11/17, the representitive said the payment was handled over the phone applied to different account, and explain that AT&T is like a bank, anyone can deposit money, but how could that possible using AT&T phone call in to make payment, and the payment goes to different account?  When I go to Chase Bank, swipe the bank card, they didn't deposit my money to different account.  Why AT&T has such non-sense excuse?

After I talked to the representitive, she told me AT&T is going to refund the money, send me an email confirmation, but 2 weeks later, I still haven't got the refund.  Here is the content of the email.

This is to confirm the following payment has
been refunded:

Refund Amount: $187.10

Refund Date: 11/17/2012



- Refunds are processed using the original payment method.

 

                      

The following adjustment(s) have been applied to your   account:
  Date Applied11/17/2012
  Credit Amount: $40.00
  Rollover Minutes: N/A
 
  This credit will appear online within 1-2 business days.
  - It may take 1-2 billing cycles to appear on an invoice.

 

Use one of the following self-service options to view your   account balance or make a payment:
  - Log into your Premier account at http://www.wireless.att.com/business
  - Dial *PAY (*729) to Make a  Payment

The following adjustment(s) have been applied to
your account:

Date Applied: 11/17/2012

Credit Amount: $15.00

Rollover Minutes: n/a



This credit will appear online within 1-2 business days.

- It may take 1-2 billing cycles to appear on an invoice.

 

   

If you have further questions about your AT&T account,   please refer to http://www.att.com/business   or by calling us at 1-800-331-0500.

 

Sincerely,

 

  
   

Belinda C.

   
   

AT&T Business Solutions     Customer Care

   
   

1-800-331-0500

   

 

 

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Moderator
techmod
Posts: 828
Registered: ‎03-30-2011

Re: AT&T charge me twice, 2 weeks later still don't refund!!!

Hi chsiatcm,

We will be happy to assist you. We have sent you a Private Message with instructions on how to send us your account and contact information.
--------------------
AT&T Moderator

Visit our Video Library
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