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deanvp
Posts: 2
Registered: ‎06-26-2012
Accepted Solution

Want to cancel Att dial up Internet but keep nnnn.@att.net email addresses

Att customer service says I will be able to keep att email addresses at no cost when I cancel dialo up service which agrees with att terms of service. Billing says I need to pay $7.95 a month to keep email addresses which doesn't agree with att terms of service.  How do i get att Billing corrected?

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h3llion33
Posts: 272
Topics: 3
Kudos: 5
Solutions: 91
Registered: ‎05-14-2011

Re: Want to cancel Att dial up Internet but keep nnnn.@att.net email addresses

Thats weird. Ive seen att offer att.net addresses for free. The only thing I can think of is they may charge for pop or imap access. Did you have any extras with your dialup/email?
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New Member
deanvp
Posts: 2
Registered: ‎06-26-2012

Re: Want to cancel Att dial up Internet but keep nnnn.@att.net email addresses

I made a thrid call today through att Billing. The initial response was again the same.  I then asked for a supervisor. She got on line and when i quoted the paragraph 5.a. in their Terms of Use she admitted that was true. She then explained that the $7.95 is for att to remain responsible for the email adresses. I informed her they had transfered that responsibility to Yahoo quite some time back. After a while of "gobbly **bleep**" she admitted that yes att will allow the use of the current att.net adress and the subaccounts and consider them free emal accounts. Bottom line is she finally admitted the $7.95 monthly charge is not required. IMHO the $7.95 harge is nothing more than an attempt to blackmail us into paying for something that isn't required. I'm very disappointed in att's ethics in this regard.

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New Member
Boris
Posts: 1
Registered: ‎06-28-2012

Re: Want to cancel Att dial up Internet but keep nnnn.@att.net email addresses

Thank you for your advice! What number did you call?

Boris

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