08-01-2013 02:10 PM
Please email the support log to firstname.lastname@example.org and put ticket 172645920 in the subject line.
Also, please recreate the BSOD and send the dump file to that same email address with the same ticket number in the subject line.
08-02-2013 04:52 PM
I sent you an email with another Account ID to test SSL.
Please let me know if you have received it.
08-02-2013 05:10 PM
Thank you for sending, I did recieve it however was not working from home today so have not been able to test yet. I plan to test over the weekend to see if the bluescreen continues to appear and will provide an update.
08-29-2013 09:56 AM
Please change your service to SSL and test the connection again? Let me know if you still see the Blue screen error.
Open the AT&T Global Network Client, click on settings and then show the login properties window. On the General tab under Network Services click on configure and on the Network Screen change the drop down box from Managed VPN- IPSec DualAccess to Managed VPN- SSL DualAccess.
08-29-2013 10:06 AM
General / Network Services / Configure only provides me with options to change my VPN client ID, User ID, and what Networks to access. There's no drop-down box.
I'm using AT&T Network Client v 18.104.22.16803.
08-29-2013 10:14 AM
Please send a screen shot of your network screen
Settings, login properties on the General tab under Network Services click on configure and on the Network Screen.
08-29-2013 10:38 AM
Please click NEXT until you get to the screen that asks you which network you would like to access. This is where you should be able to change to SSL.
09-15-2013 10:35 PM
I tried the change from IPSEC to SSL, but then got an error: !Error464 You have not been assigned a tunnel endpoint.
Please please help me,...
My router is : Cisco E1200
lenova Thinkpad laptop
09-16-2013 04:41 PM
Please attach the support logs to this post.
Open AT&T Global Network Client, click Help and Create Support Log.
Please attach the full zip file.
10-15-2013 04:33 PM
I too am getting the BSOD after being connected for about 10min, and when I try to change from IPSEC to SSL, I got the same error: !Error464 You have not been assigned a tunnel endpoint. Attched is my support log.
10-16-2013 10:34 AM
Hi. Can you change your account ID to USAGNTST instead of USAGNITS?
The User ID and password will remain the same. You should be able to connect SSL using USAGNTST.
Please let us know if you still see the BSOD with SSL.
10-18-2013 05:35 PM
So far so good! I made the changes and have been connected for 2hrs now; prior to the changes I couldn't stay connected for more than 20mins!
It might be worth noting that I recently moved and at my prior address I had always connected directly to the router. It wasn't until I moved to my new address that I had to begin connecting via our private wifi due to the location of the router; I cannot recall ever having any issues when connected via ethernet, but it has been an ongoing issue since the switch to using Wifi. I normally connect via my aircard if I am away from home, simply because I don't like using public wifi; however, I'm sure there have been times when I have chosen to connect via public wifi (e.g. airports) and do not recall ever getting the BSOD, so I'm guessing the BSOD has some correlation to the settings on our private wifi, which is setup typical to any home wifi.
Thank you for your help!!
03-30-2015 05:58 PM
I too am having the issue of being constantly disconnected from Wifi while I am VPN in. Everthing else of mine works fine on our wifi at home but since i recieved my new laptop (HP Notebook) I am constantly being disconnected from wifi adn have had the BSOD. I tried the steps you suggested and when I did I recieve the following error- !Error 243 SSL protocol negotiation failed. Any suggestions?
03-31-2015 01:03 PM
Hello, when you click on Help there should be an option in the drop down menu that says Create Support Log.
What options do you show when you click on on Help?
Click on the About this Program, and let me know what version this is as well.
03-31-2015 01:22 PM - edited 03-31-2015 01:23 PM
Hello- There is no Create Support Log under help (see attached). AS far as the version I have it is 22.214.171.12401. (attached as well)
03-31-2015 01:54 PM
Hello, there is another way to get the support logs.
Go to your C drive, Program Files, AT&T Global Network Client folder and look for the nethelp application file, once you double click on it you can gather the logs.
You will have to save the logs locally & take note where they are and when replying to this post there is an Attachments section at the bottom where you will hit the Browse Button to locate the log file and click on ADD Attachment, then the Post button.
04-24-2015 12:08 PM
Do you get the blue screen when you launch the client or when you try to connect or at some other point during the connection?
Can you please provide more details about the issue and attach the logs to this post so we can investigate further.
Open the AT&T Global Network Client, click on Help and Create support log.
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