05-15-2010 03:32 PM
I setup my g-mail email account on my Pure. I can send/receive my email without issues, but for unknown reasons my emails delete on its own without me doing anything! I mean a whole days worth of email just like that. It may not be email from the same day, but the day prior or something. Is there a option to prevent this from happening all the time or is this a known issue with this phone?
05-17-2010 01:35 PM
This could be an issue with the preferences for your email account. With the HTC Pure, you have the option to download messages from a certain timeframe (today’s messages, from the past 3 days, etc.) or download all messages.
You can find instructions on how to change this option by going to www.wireless.att.com/answer-center or by following this link:
While following these instructions, ensure to select the “Automatic Send/Receive” option that best fits your preference and then select “Download messages”. You will have the below options to choose from:
If you are still having trouble with your email please feel free to reach out to our online business support team at www.att.com/biztech. Select your device type and look for the “Chat Now” link on the following screen.