Account & Billing

I'm an existing cell/ business internet customer, with an upcoming location change on my horizon. I've attempted to email and call AT&T multiple times to discern what options exist for our new location in northwest hills, austin tx I've gotten several different answers as to what service is a

Hi folks, I just wanted to share a difficult experience, as it is hard to reach anyone at AT&T that can do anything. I'm trying to switch from residential to business Internet, mainly because I want the 5 static IPs.  Initially, I spoke with some one that said I could get business fiber n

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

I do not have a billing tab as part of my Business Center page, how can I get that?

Hello, on my premier account there seems to be no way to change my outgoing caller id, it shows company name, need to change to my own name etc…tried calling support constantly getting disconnected by them…can anyone help?

To whom it may concern: We received a phone solicitation from ATT Business sales department on 3/11/24. The very aggressive salesperson pushed us to order an internet back service and device. We declined repeatedly. She said she would send an email for us to read in case we reconsidered. We then

I need to find my local regional account manager for our business's accounts. There are about 6 or 7 accounts total. Every Avenue that we have attempted to this point in getting these issues resolved has been fruitless and I have been attempting to resolve these issues since July of 2023 when I came

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

There has been a fraudulent activity on my business account which was acknowledged by not one but two customer service agents, however they told me that they can not do anything and I should contact the fraud department, Which puts me on hold for hours and hours, interestingly when the premier accou

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

I'm an existing cell/ business internet customer, with an upcoming location change on my horizon. I've attempted to email and call AT&T multiple times to discern what options exist for our new location in northwest hills, austin tx I've gotten several different answers as to what service is a

Hi folks, I just wanted to share a difficult experience, as it is hard to reach anyone at AT&T that can do anything. I'm trying to switch from residential to business Internet, mainly because I want the 5 static IPs.  Initially, I spoke with some one that said I could get business fiber n

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

I do not have a billing tab as part of my Business Center page, how can I get that?

Hello, on my premier account there seems to be no way to change my outgoing caller id, it shows company name, need to change to my own name etc…tried calling support constantly getting disconnected by them…can anyone help?