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2023-In-The-Spotlight

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Cellular on Wheels (COW) Requests

Our Network and Engineering Team would be happy to help you with options for your Cellular on Wheels request! Please keep in mind that there are some costs involved but if you have the budget and are interested in proceeding, please complete the COW Rental Questionnaire so we can assist you further.

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2023-Latest-Conversations

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Official Solution

Deactivate a user in AT&T Message Archiving

We have a few AT&T Message Archiving users who are going to be going on leave, and I was asked to deactivate their accounts. Does anyone know where I need to go to make that change?

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Using dynamic conferencing in AT&T Office@Hand

Earlier today, a college was able to add a few of us to a conference from their AT&T Office@Hand account. Does anyone know how to do so from the desktop software?

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Add Work Hours to AT&T Fleet Management for Enterprise/Government

I’m new to AT&T Fleet Management for Enterprise/Government and must add some hours to our account. Does anyone know where I need to go to do so?

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Change the Call Recording settings in AT&T Office@Hand

I was added to our AT&T Office@Hand account as an administrator. My manager asked me to go in and double-check that we are recording our sales calls. Does anyone know where I need to go to check that?

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Civil Engineering Contact for Los Angeles / Southern California

Hi, I'm from a civil and environmental engineering firm and we are working on a project in Los Angeles near AT&T towers. I would like to get in touch with a contact from the engineering or engineering records department to obtain record drawings of structures or utilities within our project area

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Restaurant Development in Lakeland TN

Hello, Our company is assisting with a new development in Lakeland TN and I was hoping to confirm that you service the area as well as get in touch with a local engineer to pass along the service route that we have made for the site. If someone would reach out, I will be happy to provide the compa

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New Development // Existing Service // Demolition of Existing Equipment

Hello AT&T, My name is Hudson Brooks and I representing a restaurant looking at developing a project at the following address: 18599 Sutter Blvd., Morgan Hill, CA 95037 Can I speak to a representative engineer that services the site to answer the following questions? -Do you currently serve t

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Pole Attachment Billing

We are an electric utility company trying to bill AT&T-TCG for pole attachments.The attachments are located in northern and central Virginia. Our previous contact was in the AT&T CRE Lease Administration department in Bedminster, N.J. Can you please provide me with an updated contact? Thank you!

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Easement Agreement

Having received approved agreements within a week from the other four utility companies, AT&T has yet to respond or even confirm receipt of our 6 requests in over a month. This has not previously been an issue, but is gone on long enough that damages are piling up. Who can I turn to for help be

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Accepted Solution

Service Availability Letter

hello, I would like to request a service availability letter for a property in Chelsea, Alabama. Who do I need to contact about this?

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Will-Serve and Utility Map Request

We are the civil engineers on a proposed bank development at 5939 Sunbury Road in Westerville, Ohio. We are looking to obtain any information AT&T may have concerning the existing utilities in the area, including utility atlases and as-built plans. We are also trying to obtain a will-serve lette

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Official Solution

Upload a file to a folder in box from AT&T

We started using box from AT&T to work together on files. I need to add a file to our account, but I’m not sure how to do so. Anyone know how?

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How do I get in contact with an engineer?

How do i get in touch with an engineer for a utility map?

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Easement Encroachment Approval

I am applying for a permit to build a greenhouse in my backyard. My Village is requesting a letter of approval from AT&T to build in the property easement.  Who do I contact?

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Utility Easesement

I need to request an utility easement release for residential property. It has never been used and is located under the driveway and home.  

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