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Business Forum

The AT&T Business Community Forum – Find answers to common questions. Share tips and tricks with other AT&T Business customers, get help or contact AT&T 24x7.
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Fiber Optic placement on property

I have had a placement of a box right in the front of my my yard. I have at&t for my phones don't want it for internet. I had a construction supervisor who was a complete bully and nasty to my wife and I. I was told by the tech guy's to contact you to have an engineer change the placement of thi

Question

 • Business Apps & Solutions

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Relocation of AT&T Pole

How do I get an AT&T pole relocated on my construction site. My construction site is in Norcross Georgia

Question

 • Business Apps & Solutions

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Needing a custom work order created for engineer to move facility.

I’ve been in touch with the local AT&T. They had a guy come out and tell me that I needed to call a number that he gave me. They sent me from one to another until I couldn’t get ahold of anyone. I just need a simple box moved off the front of a property that I am developing to avoid mishap.

Question

 • Equipment & Devices

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Accepted Solution

Release old Southwestern Bell Telephone Comapny Easement

We are in the process of platting a piece of property that has a 25 foot wide easements for vegetation clearing that we would like to have released. What is the process or who is the contact?

Question

 • Business Apps & Solutions

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How do I get in touch with OOP to help resolve a billing issue.

On October 18, 2019, we canceled a new contract with AT&T. This contract was canceled and never implemented.  Since then we have not done any business with AT&T.  Now 3 years later, we are being invoiced for the return of equipment for a contract that was canceled.  I called

Question

 • Account & Billing

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Accepted Solution

Utility Coordination Needed

Hello - I am currently working on some street reconstruction projects in Pflugerville, TX. To make sure that our proposed design does not conflict with any existing ATT utilities, I was wondering if I could get the contact information for a utility coordinator or local engineer that can help pro

Question

 • Business Apps & Solutions

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Please help ed a PTR set up for my fixed IP

I purchased a block of 5 fixed IP addresses from AT&T. I need 1 of those adresses set up with a PTR record for my DNS. How do I proceed with this?

Question

 • Manage Account Online

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Accepted Solution

Having Trouble Transferring Billing Responsibility

I have a business account. Last week I transferred billing responsibility for my own wireless plan to be linked with the business account. I am trying to transfer billing responsibility for my wife's wireless plan to my linked accounts. I am getting an error: "You can't move your line from a new acc

Question

 • Account & Billing

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Account Access

My company purchased a healthcare office a year ago and we've been paying the bill on on the internet and phone service and now we're looking to update our phones and internet speed, however, phone support is non-existent with AT&T business and I don't have the online login information. Does any

Question

 • Manage Account Online

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Need an engineering phone number to have fiber optic line moved ASAP!!

I need a fiber optic line moved for a large construction project, utilities have already been marked by the county and surveyors. It is in Knoxville, TN 37938 zip code. The fact I am resorting to a forum should tell you the experience I've had getting the right phone number. Please assist!

Question

 • Business Apps & Solutions

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Business Attendant

We just got this feature 2 weeks ago and still can not get it set up!! I have spent several hours on the phone 94 hours yesterday) and then the tech rep says they can not help and a level 2 will have to help but I can only talk to a level 2 if they call me and they NEVER call. Is anyone else having

Question

 • Business Apps & Solutions

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Official Solution

Add an image to a Box from AT&T Note

I was browsing some of our shared Box from AT&T files and noticed that one of my co-workers was able to add pictures to their Box Notes. I want to do the same for the notes that I have posted. Does anyone know how to add pictures to the Box Notes?

Question

 • Business Apps & Solutions

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