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Business Forum

The AT&T Business Community Forum – Find answers to common questions. Share tips and tricks with other AT&T Business customers, get help or contact AT&T 24x7.
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Anyone having issues with payments?

I have set up a payment to be made from bank on a bill from 9/12. It says paid on web site but has not been debited. I have called 4 different phone numbers and have been transferred around. I have called the business portal number only to be put on hold then asked to leave a message and no one call

Question

 • Account & Billing

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AT&T underground cable box relocation request

AT&T underground cable box needs to be relocated for the proposed deceleration lane on the shoulder of the highway (I-35W) service road in Alvarado Texas (south of Ft. Worth). Site improvements for the business and public usage had halted along with all the construction schedules. We need the

Question

 • Business Apps & Solutions

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Rental space available

I need information and requirements to offer you rental space for the installation of one of your towers.

Question

 • Business Apps & Solutions

12

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Need Phone number to engineering department in Houston

My last thread went unanswered, so I'll try again. What is the phone number for the engineering department that can sign off on our engineering plans to submit a permit to the city of Houston? AT&Ts inability to get me to the correct department is costing us thousands of dollars.

Question

 • Equipment & Devices

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Overbilling and bad customer service

I was charged in error for international data roaming (I had enabled an international data plan before my trip). I called AT&T, they fixed it and refunded me the money. No problem! Then: - a month later they re-charged me that amount. - I’ve called in multiple times and gotten phone reps who

Question

 • Account & Billing

16

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Transfer from consumer account to our business account

Hi, over the past 2 days I have spent over 6 hours on hold trying to transfer a consumer account to a business account. It seems impossible to get through to the department that handles this. I don't have a day to waste sitting on hold. Can someone please contact me on how I can get this transfer co

Question

 • Account & Billing

28

15

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Charging me for closing a line!

Hey everyone so I just upgraded to the iPhone 14 Pro Max and when I went to close out my line for my old phone they told me that I have to pay $27 to close out the line. Mind you the phone was already paid off way before I went to go trade in the phone or anything and also I just pay my bill for the

Question

 • Account & Billing

8

1

0

Line on Property Outside of Easement

An AT&T fiber line is on a pole outside of any easement. Construction crews are needing pole and line moved back into AT&T’s easement outside of construction area.  Located in Forest Park GA.  Need contact information for local AT&T engineering/construction division.

Question

 • Business Apps & Solutions

23

1

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Telephone Service & Utility Pole Relocation

I'm an engineer working on a site in Lansing, KS and I would like to coordinate the service to the proposed building. Can you please provide a contact in the Lansing, KS area?

Question

 • Business Apps & Solutions

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Will Serve Letter Olathe Kansas

Who do I need to contact to obtain a will serve letter for a project in Olathe, Kansas?

Question

 • Business Apps & Solutions

9

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Official Solution

Add a user to your Box from AT&T account

I was asked to add some new managers to our Box from AT&T account. Does anyone know where I need to go to do so?

Question

 • Business Apps & Solutions

5

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Official Solution

Export a message in AT&T Message Archiving

I saw a post recently where you can download a message in AT&T Message Archiving. However, it looks like it downloads it as XML, and I prefer the message to be in Excel format. Does anyone know if that is possible?

Question

 • Business Apps & Solutions

5

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