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2023-In-The-Spotlight

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Prospective Suppliers

Interested in becoming a Prospective Supplier for AT&T or participate in an AT&T Phone auction? For suppliers interested in doing business with AT&T or looking to participate in AT&T Phone Auctions, please visit AT&T Suppliers Portal (http://sm.att.com/a538e59f) for more info

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2023-Latest-Conversations

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I want to 'Cancel wireless business service', even an personel

I signed up for wireless service at a store about two weeks ago, but I got enrolled in a business plan instead. I tried to cancel through a chat representative, but they said they couldn't cancel a business plan. When I tried calling, I couldn't get through. How can I cancel the wireless service?

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Engineering

I work for a Civil Engineering firm and we are doing a sanitary sewer pipeline replacement project. We need utility maps so that we can design around existing utilities and so I was looking for a contact email/number, presumabely for the engineering department, to get this information.

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Letter of No Objection / Encroachment Agreement - Pipeline Crossing - Joshua, Texas

We have a Proposed Sanitary Sewer Force Main that will cross beneath underground AT&T Telecom Cables at multiple locations. Is there an AT&T representative that would be able to provide confirmation that the separation between our proposed pipe and the AT&T lines are suitable? We would a

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Over the span of 15 months, I have paid for 2 phone lines when I have had only 1.

Hello, I am the owner of Regal Nails of Huntersville, NC, and I have paid for 2 phone lines over 15 months when I have had only 1 phone line. Just a few weeks ago when I had an AT&T mechanic come in to setup internet for my small business, he was confused and asked me where the "other" phone line wa

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Pole Attachment Billing

We are an electric utility company trying to bill AT&T-TCG for pole attachments.The attachments are located in northern and central Virginia. Our previous contact was in the AT&T CRE Lease Administration department in Bedminster, N.J. Can you please provide me with an updated contact? Thank you!

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Easement Agreement

Having received approved agreements within a week from the other four utility companies, AT&T has yet to respond or even confirm receipt of our 6 requests in over a month. This has not previously been an issue, but is gone on long enough that damages are piling up. Who can I turn to for help be

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I am in home health care and I need to set up a business account small right now

I'm looking for new activation for DirecTV a internet a voicemail private line security system the works because it's at someone's home where I work home health care small business

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Accepted Solution

Service Availability Letter

hello, I would like to request a service availability letter for a property in Chelsea, Alabama. Who do I need to contact about this?

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IP blocked, mail abuse_rbl@abuse-att.net to unblock (everyday occurrence)

This is still ongoing Everyday we mail the abuse_rbl@abuse-att.net then they whitelist, but when we mails @bellsouth.net a different IP gets blocked again and they unable to send, then we have to mail abuse_rbl@abuse-att.net again   these are the IP's that got blocked so far 40.107.117.5040

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Vendor ID #

I am a subcontractor for B+T Group in Dallas TX. We are building small cell sites for ATT mobile. I have all the required insurance, but need a vendor # to do make ready and pole transfers. How do I proceed?

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MPOE Relocation

Who do I contact to relocate mpoe in office building?  I have tried calling AT&T customer service the last few months, and have been transferred all over, then they finally gave us a cabling engineer, and he reached out once and then disappeared, and his cell phone is disconnected. Really

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email flow issue.

im sending marketing emails to my ATT clients and im facing partial inbox issue,what is the reason for that, how to send bulk emails through my dedicated ip's.how to solve this problem

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Will-Serve and Utility Map Request

We are the civil engineers on a site at 3000 Skyline Drive in Mesquite, TX. We are looking to obtain a will-serve letter and utility maps for the surrounding area for the refurbishment of an existing warehouse. The utilities marked on-site indicate the provider is Time-Warner. Does AT&T have acc

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Easement Details

We are the civil engineers for a development project at 715 North Czech Hall Rd in Yukon, OK. The parcel we are working on contains an easement granted to AT&T which states that "no structure shall be erected or permitted on said strip." I am wondering what the definition of 'structure' is i

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Will-Serve and Utility Map Request

We are the civil engineers on a proposed bank development at 5939 Sunbury Road in Westerville, Ohio. We are looking to obtain any information AT&T may have concerning the existing utilities in the area, including utility atlases and as-built plans. We are also trying to obtain a will-serve lette

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