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San Antonio, TX - Existing Easement Concerns / Development Driveway Access Concerns

Hello, I am working on a development in San Antonio, TX. There is an existing easement on the property at the drive this easement area contains a communications shack.  We have been working with TXDOT concerning the proposed driveway entrance on the site in addition to the existing drive. Th

Question

 • Business Apps & Solutions

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AT&T Fiber Construction/ Engineering Department Contact Number

We were advised that work was being done on our property for AT&T Fiber. Some work was done on our property beginning Dec 14th and never completed. We now have a 5ft x 50ft area of our front yard that remains dirt without grass. Two different companies were out here working on our home and neighbors

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 • Business Apps & Solutions

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Nobody working in att busniess

I've waited over an hour to speak with att busniess to not even be able to speak to anyone. I haven't had a personal rep since 2019. They blame covid but last I checked everyone is back in full work force. And I can't speak with the regular customer service guys because they aren't allowed to work w

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 • Account & Billing

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My Client's website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. My client is a large, reputable e-comm site. We just changed their URL to better match their branding and now AT&T customers are getting a message the the site has malware and is being blocked. Please let me kn

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 • Business Apps & Solutions

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One angry customer

We own a small business. Our account goes through a renewal process in which we did not receive notification that it was time to renew. We received a bill for well over 4x the amount our monthly bill usually averages, I reached out to a representative. I spoke with this representative and was given

Question

 • Account & Billing

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Who is my account rep?

I tried calling to purchase a new phone and was told I needed to go to an AT&T store, show my ID and account number to be added. I'm hoping this is something our account rep can help us with.

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 • Account & Billing

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Where can I find information on bidding for underground construction work?

A phone number to speak with someone would be helpful as well. Thanks in advance.

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 • Business Apps & Solutions

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Building demolition

I am demolishing buildings on owned property wherein is situated a seemingly unused att switch or generator building. Please contact me regarding the removal of this structure.

Question

 • Equipment & Devices

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AT&T new construction services

I am a commercial property developer working on a new construction with three future food service tenants. How can I get in contact with a division/dept. that provides property developer services?  We'll need the infrastructure set-up in the MPOE room for future VOIP and high speed internet se

Question

 • Equipment & Devices

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Will Serve Letter

Hello, The city is requiring a will serve letter for telephone/cable service to the property. How can I obtain this document from ATT? The plot I'm looking to develop is located in Pilot Point, TX

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 • The Biz Café

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Courses from Digital Training Center - AT&T Premier

Still haven’t registered for courses from the AT&T Digital Training Center? Take a glimpse at what you are missing! Intro courses: Premier Premier Online Store Premier Online Care Home Page Premier eBill   Account Management & customization courses:   Customi

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 • Manage Account Online

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Billing - What is Bus. Local Calling Auxiliary Line Charge

Hi - I have 4 POTS Lines.In June this feature was applied but I don't know what it is for : Bus. Local Calling Auxiliary Line ChargeCan you explain that to me?Thanks!

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 • Account & Billing

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What is a switched outbound voice rate?

What is a switched outbound voice rate?

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 • Account & Billing

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Accessing Accounts through Billing Portal

Hello!I have been assigned a number of AT&T accounts in my billing portal for my company. There are many others, however, that I need access to but are not appearing in the billing portal.Who can help provide me access to these? The person who had been responsible for this is no longer with

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 • Account & Billing

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Invoice Format Options

I see this feature on my bill : "Invoice Format Options"Can anyone tell me what that is?Thank you!Alfred

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 • Account & Billing

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