
What is FirstNet and Family?
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
Eligibility
Technical Issues & Support
Billing
General Questions
FirstNet and Family
Want to know if you are eligible for FirstNet? Learn FirstNet eligibility requirements.
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
With FirstNet and Family, first responder families can sign up for discounts.
I need some update to PTR records. Please let me know who I can message. Thanks!
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Technical Issues & Support
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I was convinced by an At&T store manager to switch to First Net. I was told I would be paying less and receive a free Apple Watch-it was a nightmare. I received 2 bills and was paying $140/month more than I was paying before. After 20+ hours on the phone to switch back,I thought it was resolved.
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I sent my phone back to AT&T as they requested when I got my new iPhone and their third party service they use to collect the devices swapped out my pristine iPhone 12 Pro with some broken phone I've never seen before and mailed it back. I spent several hours on the phone with AT&T and said
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On Sept 29th my wife and I brought our old IPhone 13 to the AT&T store in Linwood plaza in Fort Lee. We thought they had to be returned there for the trade in of our new iPhone 15. We were told they had to be mailed in. We are on survalence camera at the store packing, sealing and labeling the
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Accepted Solution
Hello, I need some PTR records. Who can I reach out to to get them created? I already posted this request here:https://bizcommunity.att.com/conversations/business-features-services/ptr-records/6547eaca5e4af117af7caca4But now I think I directed my request to the wrong part of the forum.
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Technical Issues & Support
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FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if
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Billing
1.4K
40
I signed up with firstnet after being hounded at the AT&T store. I went in to add an iPad for my son but they promised that my bill would be much less so I signed up. After my first bill I knew I made a big mistake in signing up. It literally doubled so now I had two bills one with AT&T and
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79
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AT&T is scamming the first responders. WATCH OUT! DO NOT FALL IN THIS TRAP! Even AT&T's customer service people told me that this is a scam because the retail store just wants to sell you stuff. DON'T BUY INTO THIER LIES! When we switched to FirstNet, the retail store told us the watch is
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FirstNet and Family
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AT&T is scamming the first responders. WATCH OUT! DO NOT FALL IN THIS TRAP! Even AT&T's customer service people told me that this is a scam because the retail store just wants to sell you stuff. DON'T BUY INTO THIER LIES! When we switched to FirstNet, the retail store told us the watch is
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Billing
10
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Hello. I have a new construction project at 501 Peach Road in Raleigh. It's a NC State funded and City of Raleigh funded project. We are under a tight schedule and need a pole removed and disconnected. Please let me know what I need to do to get this expedited.
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General Questions
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AT&T is scamming the first responders. WATCH OUT! DO NOT FALL IN THIS TRAP! Even AT&T's customer service people told me that this is a scam because the retail store just wants to sell you stuff. DON'T BUY INTO THIER LIES! When we switched to FirstNet, the retail store told us the watch is
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FirstNet and Family
13
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AT&T is scamming the first responders. WATCH OUT! DO NOT FALL IN THIS TRAP! Even AT&T's customer service people told me that this is a scam because the retail store just wants to sell you stuff. DON'T BUY INTO THIER LIES! When we switched to FirstNet, the retail store told us the watch is
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Billing
10
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FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories
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Technical Issues & Support
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For 4 years couldn’t access first net account. On 9/16/23 still can’t access account. I swear once this contract is up I’ll take my business elsewhere. Att cares about money not first responders
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12
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So this Lisa S continues to say she can help and merely gives us a cust serv number!!! So we changed back to VERIZON and couldn’t be happier than to be away from this circus.
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FirstNet is the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community. This reliable, highly-secure communications platform brings reliability to public safety agencies and first responders—helping them make faster and better decisions to keep themselves and the public safe. FirstNet is different from other carriers in that it has a dedicated public safety core that routes FirstNet traffic. It also encrypts network traffic within the core, creating the highly secure environment public safety requires.
FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and emergency medical services. Other essential personnel who support first responders before, during and after an emergency can also subscribe to FirstNet. These organizations provide medical care, mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.
Rate plans are available for organizations or individuals. Eligible customers can choose from a variety of plans that fit any situation—choosing talk, text, data, mobile hotspot and/or tethering services. And they can be used with a compatible smartphone, tablet or wearable device. Learn more about FirstNet Rate plans at https://www.firstnet.com/plans.html.
Eligible organizations and individuals can sign up for FirstNet at http://www.firstnet.com/signup.
To activate your FirstNet account, you can either refer to the Activation Email you received or click here and follow the onscreen instructions. Further details can be found in the User Activation Guide.