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2023-In-The-Spotlight

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2023-Latest-Conversations

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Further in the New Orleans area has spoty service

Switch over to Firstnet from a normal AT&T plan about 8 months ago. Prior to the switch I never miss a call or message. Now it's a normal occernce. I've had people call me three times in a role and phone didn't ring or show I have a message. Then again it will work fine. I've been though customer se

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 • Technical Issues & Support

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How to get RSA toolbar download link ?

i installed the rsa toolbar and i do not see it on IE at all

Question

 • Technical Issues & Support

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FCC Complaint filed - hopefully we can bring a spot light to this bait and switch practice of scamming customers

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

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 • Billing

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Scammed

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

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 • Billing

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First net is a scam bordering fraud

Wife and I switched from Verizon to AT&T First Net upon very pursuasive visit with the AT&T store in Cave Creek AZ. What a mistake as everything promised was one big lie. We were promised unlimited data $65 per line and basically a .99 cent phones. Little that we knew, $65 turned into $100 or more p

Question

 • Technical Issues & Support

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Firstnet horrible customer service

In September I traded in my iPhone 12 to get the iPhone 14. When the iPhone 14 was delivered to my house I put my iPhone 12 into the box that was sent as per instructions and sent it out.  Beginning of December I started to receive messages saying they never received my device.  Dec 15th

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 • Billing

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How do I sign up for family discounts?

With FirstNet and Family, first responder families can sign up for exclusive savings with AT&T. Learn more at https://www.firstnet.com/firstnetandfamily, or visit an AT&T retail store. 

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 • FirstNet and Family

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FirstNet Rate Plans

Feature-rich and flexible plans. FirstNet rate plans provide a good value and a smart investment. FirstNet plans offer a broad range of wireless voice, text, and data services and are competitively priced. Click Here for additional information and to learn more about current offers.

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 • Billing

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FirstNet Devices

FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories

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 • Technical Issues & Support

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Customer Service PLEASE HELP

I am seriously regretting using FirstNet at all. Finding customer service is an absolute joke. After using a trade in promotion, I got charged for the new device due to "not being eligible" for the trade in. (Of course, no one told me this until after it was done and the trade in was mailed) I was f

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 • Billing

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How do I sign up for family discounts?

With FirstNet and Family, first responder families can sign up for exclusive savings with AT&T. Learn more at https://www.firstnet.com/firstnetandfamily, or visit an AT&T retail store. 

Question

 • FirstNet and Family

3

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FirstNet Rate Plans

Feature-rich and flexible plans. FirstNet rate plans provide a good value and a smart investment. FirstNet plans offer a broad range of wireless voice, text, and data services and are competitively priced. Click Here for additional information and to learn more about current offers.

Question

 • Billing

7

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FirstNet Devices

FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories

Question

 • Technical Issues & Support

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Again….no one will help

T AT&T Firstnet Netgear does not work! T

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 • Billing

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How is FirstNet different from AT&T’s commercial and consumer network?

A. (Short) FirstNet is not a commercial network – it was designed and built “from the ground up” specifically for first responders and the extended public safety community: Groundbreaking technology delivering priority and preemption Coverage and capacity reaching over 99% of Americans Syste

Question

 • General Questions

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Trending Accepted Solutions

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Accepted Solution

No ID(or info) on New router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

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 • Technical Issues & Support

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