
What is FirstNet and Family?
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
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Technical Issues & Support
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General Questions
FirstNet and Family
Want to know if you are eligible for FirstNet? Learn FirstNet eligibility requirements.
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
With FirstNet and Family, first responder families can sign up for discounts.
I completed the assessment. And the application but i got no opportunity to do a phone interview as im not able to do a in person interview at this time how do i switch it to do a phone interview instead? I've already called the at&t location but they say theirs nothing they can do.
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How can I bid for many mobile phones in ATT?I am a used mobile phone dealer from Hong Kong, China
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Hello, I received my first $100 Visa gift card but have not yet been notified of my second $100 Visa gift card. How do I find the status?
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I've searched many past threads and been on the phone with customer support for literally hours and no one seems to have an answer. I know I'm not the only one with this problem because I see the old threads with no resolution! I CAN send texts to anyone. I CANNOT receive text messages from Andriod
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3 days ago I switched to FirstNet. We have 1-2 bars at best. Half of the time ‘No Service’ and 4G. Notifications are very late. As a first responder I Depend on reliable service. The first net service is horrible and not reliable. As soon as I can I am going back to the AT&T store in demand My old s
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Hi, I’ve been applying for every opportunity in my area for more than a year now, and have had interviews with several managers. Every time, I have received the “we’ve moved on to another candidate” email. I know I’ve never worked for any telecom company, However, I’ve got amazing customer service e
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Dear Sir, I recently checked my credit report and found that there was an account from 11 ATT Mobility account that was opened on May 8th 2021 that wasn’t opened by me in the amount of 2,630 dollars. Can you help me resolve this issue William Gold
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since we got the internet 75 faster speed a month ago, every time I try to watch program on demand I get a message "receiver is not ready for downloads right now, this may take up to 3 hrs.... I leave it in que, the info says the program is pending download.... and than it stays like that for days a
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I made a complaint and AT&T contacted me saying they would help to resolve it. I have not heard from them. It says I have three comments but I think one is theirs and 2 are mine. Not sure how this forum works. Does AT&T contact you through this forum with the solutio
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I live in a small community in rural Iowa. A new tower was finished in May as part of the Iowa AT&T Firstnet initiative [FTC Tower from South Carolina is responsible for building dozens of these towers in Iowa]. But no equipment has been added to the tower in the past three months. My question as wh
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The FirstNet Assist is now available through the Apple AppStore™ and the Google Play Store. This app for all FirstNet Users supports: One-push call to Customer Support Live Chat text access Feedback form (email) Self-help diagnostics customized for your specific device Find active uplift requests
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Network Status Map Enhancements • The basic map shows network coverage, network alerts, vehicular traffic and weather, including fire, flash flood and highwinds. Among the improvements in the user experience and navigation within Local Control:o Show/hide legend – replacing the static legendo User
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Register online today for our free instructor-led, online classes. Learn how to effectively and efficiently manage your online accounts, plus ask questions and get answers in real time. Get started today by registering below and be sure to bookmark this site. Register Now
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FirstNet is the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community. This reliable, highly-secure communications platform brings reliability to public safety agencies and first responders—helping them make faster and better decisions to keep themselves and the public safe. FirstNet is different from other carriers in that it has a dedicated public safety core that routes FirstNet traffic. It also encrypts network traffic within the core, creating the highly secure environment public safety requires.
FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and emergency medical services. Other essential personnel who support first responders before, during and after an emergency can also subscribe to FirstNet. These organizations provide medical care, mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.
Rate plans are available for organizations or individuals. Eligible customers can choose from a variety of plans that fit any situation—choosing talk, text, data, mobile hotspot and/or tethering services. And they can be used with a compatible smartphone, tablet or wearable device. Learn more about FirstNet Rate plans at https://www.firstnet.com/plans.html.
Eligible organizations and individuals can sign up for FirstNet at http://www.firstnet.com/signup.
To activate your FirstNet account, you can either refer to the Activation Email you received or click here and follow the onscreen instructions. Further details can be found in the User Activation Guide.