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2023-In-The-Spotlight

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2023-Latest-Conversations

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BILLING

This is a JOKE. I have lost money and not saved. Billed for accessories twice and the promise to call back never happens, I will file a claim with the BBB. It this ATT or another company?. Pathetic and no one cares. 

Question

 • Billing

10

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Our web application is being blocked for no reason

We are an online giving donation platform for nonprofits. We have been getting reports from customers that donors who are on AT&T home Wifi are unable to reach their giving pages, which our hosted in our platform on Microsoft Azure. Most complain of the site not loading and getting a "The sit

Question

 • Technical Issues & Support

21

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Hotspot Dropping after one hour

Hello, I have been utilizing my hotspot at my work for the past few months. I did not have issues until recently. I have found that the hotspot will stay connected and show that it is working, but only work for certain domains. I can google just fine, but when clicking a link to an external websi

Question

 • Technical Issues & Support

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Accepted Solution

No ID(or info) on New router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

Question

 • Technical Issues & Support

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Firstnet is a scam!

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only

Question

 • Billing

2.9K

47

AT&T cellphone users cannot call my office

I'm having major issues with customers not being able to call my office. This issue is intermittent; sometimes it lasts for a couple hours, sometimes it lasts for an entire day. Through our own troubleshooting efforts we've been able to narrow it down to AT&T customers only. What happens when th

Question

 • Technical Issues & Support

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How to refund money for streaming

First Net has not be truthful in full disclosure of the hidden charges

Question

 • Billing

18

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FirstNet PTT Sonim XP10 Not Working... ATT Failed Us Once Again

None of our new Sonim XP10's will let our users login to FirstNet PTT. Our FirstNet rep said (after we already bought the units) that the XP10 isn't FirstNet PTT certified... even though it says it is certified on the FirstNet Sonim XP10 AT&T sales page. Our "mission critical" PTT is completely

Question

 • Technical Issues & Support

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Mass incompetence

So far since making the mistake of leaving Verizon 3 bills from AT&T/first net. All 3 bills have incorrect charges. Called after the 1st bill and of course was lied to. Received 2nd bill had to call again and lied to yet again. Received 3rd bill and called again and nothing but incompetence. It'

Question

 • Billing

13

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receiver doesn't respond to remote

I have a receiver that doesn't respond to any remote. I can't log into any directv settings because I can't get into the menu options. Any ideas?

Question

 • Technical Issues & Support

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How do access my FirstNet bill?

FirstNet subscribers who pay for their own mobile phone service use myAT&T to manage, view and pay for their service. FirstNet and Family is a new FirstNet account that brings you a streamlined login, billing, and account management experience. In addition, you can bring over lines from your

Question

 • Billing

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What kind of Technical Support does FirstNet offer?

FirstNet Support offers dedicated 24/7 technical care desk based in the U.S as well as access to a variety of flexible training and educational tools.

Question

 • Technical Issues & Support

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Who is eligible for FirstNet?

We have 2 types of eligible Public Safety Entities, Primary Users and Extended Primary Users. Primary Users are Public Safety Entities that act as first responders, the agencies who are at an emergency scene first. This includes law enforcement, fire protection services, emergency (911) call dispat

Question

 • Eligibility

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HELP!!!

Can someone PLEASE HELP ME????

Question

 • Billing

26

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Hello???

Is someone going to reach out to me or is this just another dead end?

Question

 • Billing

15

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