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2023-In-The-Spotlight

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Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

Announcements

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2023-Latest-Conversations

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Early Payoff of Installment Plan

I would like to payoff a device installment early. I was hoping it was a simple online feature of the website, but I am unable to find any such capability. Can I payoff a device early, if so, can it be done online - and where?

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ATT is blocking my Website for Malware and we have been unable to detect any malware

ATT, Can someone reach back out to me to resolve this issue. I can be reached here or at [email scrubbed].  It does not make sense to advertise my business here when it is being flagged. Thank you, Will

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26

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Mobile Device Network Event Notifications

We are looking for a way to receive enterprise mobile network device event notifications. ...same as daily usage reports... except real-time, maybe posted to a webhook. For example.... All business device send/receive text -> fires a real-time event notification to a webhook; All busine

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My website is getting blocked by ATT

My website is blocked for people on ATT internet. We are a somewhat new site but we have SSL certificates and no malware.  How do I get the site unblocked? Jeff

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Two sites blocked by AT&T without cause

Two of our sites are blocked as well and our customers think that our programs are broken! There is not even a way for the customer to whitelist our domains.  We also have valid SSL certificates and we have been in business for 33+ years!  We are losing sales and reputation because of thi

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Never Received Fan PIN - Trying to Pay Bill

I wasn't told to look for a FAN PIN in my email whenever I signed up for services. I haven't received a bill from ATT, so I don't know my account number. I do know the phone number. How do I get a FAN Pin? I don't want to go to the ATT store another time. Please.

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E-Mail Invoice Delivery

I have AT&T Business Center and need to establish E-mail Invoice Delivery for all of my billing accounts. I have some accounts that are in the "Billing (New)" experience and others that are still in the "View, Analyze, and Pay Your Bill" widget that routes me to Business Direct.  I have be

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Accepted Solution

Constant Problems with the Business Center Portal

Please provide the contact for someone in technical support who can help me with access and use of the Business Center Portal. The portal is constantly down and despite trying different browsers the site is unresponsive.  When calling the help line it's not possible to speak with someone; the

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Buisness Premier account suspended for their mistake

I have had a AT&T Business Premier account since 2008. Average monthly bill of $1,400.00 then suddenly get a bill for $8,365.00. I spent 6-1/2 hours on the phone yesterday with 14 different people and still have no phone service. Account was suspended due to them billing me $8,365.00 in early ca

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Unable to modify Premier account plans

Hi, i have been using and modifying my account for last 4 years without any issue. However now it asks for BAN PIN which noone is able to explain where to get from. I have talked to lot of agents on chat and phone and they also dont know.

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Mobile Device Network Event Notifications

We are looking for a way to receive enterprise mobile network device event notifications. ...same as daily usage reports... except real-time, maybe posted to a webhook. For example.... All business device send/receive text -> fires a real-time event notification to a webhook; All busine

Question

12

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Never Received Fan PIN - Trying to Pay Bill

I wasn't told to look for a FAN PIN in my email whenever I signed up for services. I haven't received a bill from ATT, so I don't know my account number. I do know the phone number. How do I get a FAN Pin? I don't want to go to the ATT store another time. Please.

Question

26

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0

Buisness Premier account suspended for their mistake

I have had a AT&T Business Premier account since 2008. Average monthly bill of $1,400.00 then suddenly get a bill for $8,365.00. I spent 6-1/2 hours on the phone yesterday with 14 different people and still have no phone service. Account was suspended due to them billing me $8,365.00 in early ca

Question

17

0

Unable to modify Premier account plans

Hi, i have been using and modifying my account for last 4 years without any issue. However now it asks for BAN PIN which noone is able to explain where to get from. I have talked to lot of agents on chat and phone and they also dont know.

Question

10

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