AT&T Customer Service S U C K S!!!

I have been

My vet has just informed me that neither of their telephone numbers are working - and AT & T won't be there until Friday 9/27 to fix it.  THIS IS A BUSINESS FOR GOD'S SAKE!  When people have emergencies with their animals, they can't reach the Vet?  C'mon, AT & T get your FRICKING ACT TOGETHER!

Hello @justsoyouknow,

Thank you for reaching out on our Business Forum. We're sorry to read that you are having issues with your phone service. We are happy to look into this for you. In order to further assist, please send us a private message by clicking here and provide the following information.

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Melissa

Social Media Manager

What happened to AT&T? They are so podunk that I get angry at the mention of that name. They have zero common since. I used to brag about them, was proud to talk about they're service. Now you have to wait 20 minutes to talk with barely able to speak english person from the Philippines.

When I get a choice to move. I am GONE AT&T forever.

Oh by the way I have AT&T fiber 1000 up 1000 down.... Flawless

Hello DANBYGRACE

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. 
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Kathy V.
Social Media Manager

Hello @ the_ice_within,

Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for this experience. We will be happy to help you. I’ve marked your post as private for you to send me more information, so I can further assist you.

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Laura G.
Social Media Manager

Hello Annette_p,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'm sorry to read about the issues with your Trade-in return. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:

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Kimberly
AT&T Social Media

I stayed with ATT for over 15 years. Advanced customer support was GREAT! And they still are - IF the automated system EVER let me get to them. But that computer generated devil deliberately steered me away from them. I could type a litany of methods I tried to get my technical problems addressed - pure torture, frustration, and demoralization. So I left AT&T because of this.

I have been a customer of theirs for about 11 years now. I just recently wizened up and started considering upgrading my 6 year old phone that i have had paid off for a while now. I am the secondary user on the plan but i have had an upgrade available to me for years now. So many years that i feel they should by now have owed me two but thats not how it works. Apparently their upgrades are worthless anyway. I have also been paying insurance the entire time with one recent claim and they sent me the same 6s plus phone pretty quickly but it is noticably quirky and awful. I was signing up for new home wifi through comcast (believe it or not) xfinity and they have since the beginning been nothing but helpful. I have been using the text chat service that they all have these days and they respond within 5 minutes every time. At&t takes forever and then they transfer you and it takes hours longer and then it got disconnected. This happened 3 times and i was only trying to ask them the most basic of questions. Xfinity just answers all of your questions right there without transferring m. At least that has been my experience. With at&t i have been paying 115 dollars a month for over a decade for my 6 year old phone which includes unlimited data and insurance so i was convinced when i was ready to upgrade it wouldnt be a big deal especially with the upgrade i have had for years....alas. They quoted me $180 a month to upgrade to the iphone 12 pro max 512 gb with my “upgrade.” Comcast xfinity is giving me the same plan and same phone deal for $90 a month with no owed upgrade or anything. At&t literally offered me the highest quote of anyone. Thanks.

Thank you for this posting.  I just called ATT to see why my unlimited services had increased almost $50 dollars and they brushed me off and the representative refused to even give me a reason.  I finally had to tell her that because my bill was increased with no notification and the fact that customer service was avoiding giving me an explanation, I have no choice but to switch to verizon.  I advise everyone that if you are receiving terrible customer service such as this, don't argue, just switch providers.  I would rather pay more for great customer service than alot for terrible service-Switch providers-We are in charge of the customer service that we are willing to accept.

Hello Sancheja,
We saw your message and would like to help! We need to gather some details from you. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media