Contributor
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2 Messages
AT&T makes a mistake, admits it, then charges me for 3 months!
I sold my business in August and called to cancel my business phone lines on August 8th. I was told everything was taken care of and it should be shut off in 7-10 days. I received a bill in September, so thinking this might be an error, I wrote a letter saying the business was closed, and the phone lines were supposed to be cut off on August 8th. I receive another bill in October, so finally, I call them up and ask what happened. The woman who answered told me that she will discontinue the service. I said that it was supposed to have been done in August. She said, "oh, I see here that you did call, and this is our mistake." Then she says I will have to pay the termination fee for my contract. I asked how much, and for the remainder of the period it would be $100 but I still have to pay the three months of Aug, Sept and Oct since my termination is now Nov. 4th. I said, "even if it is your fault?" She said, "yes, it is our fault, but that is all I can do." So I offer to pay the termination fee from August which is about $175 or so and she said she will send this to the credit dept. Today I receive a bill for over $500 since they terminated the service on Nov. 4th.
Not only did I have my business service with AT&T, but I also have my home service with them. I will definitely rethink this situation and possibly transfer my home service and open my new business with someone else. For some reason, I am not shocked by how this was handled.
techmod
Former Employee
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576 Messages
12 years ago
Hi dwhit34,
Thank you for participating within the AT&T Business Community. We will need some additional information to be able to better assist you with these charges. We have sent you a Private Message with instructions on how to send us your account information.
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techmod
Former Employee
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576 Messages
12 years ago
Hi dwhit34,
Thank you for sending us your account and contact information. We are currently reviewing your account and will have someone contact you shortly.
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dwhit34
Contributor
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2 Messages
12 years ago
Thank you for handling the error in a professional manner. I appreciate the effort and response. Luckily, people like Mary work for you and take care of the mistakes made by others. She was a pleasure to work with regarding this dispute.
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