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New Member

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2 Messages

Tue, Apr 7, 2020 1:50 PM

ATT was unable to connect DSL line yet I have a large bill with early termination fees.

My DSL service was not able to be connected by three technicians so the account was cancelled. I now have a $500+ bill that includes early termination fees. I called and was told that I needed to wait for the ‘revised final bill,’ then call back to have this all corrected. The support person told me I should take my modem to any fedex store and they would be able to return it to ATT at no charge to me with just my ATT account number. I explained that due to COVID-19, going to the store was not possible. She told me she would note that on my account. I asked for a return shipping label to be emailed to me directly so I could ship it via a drop box instead. I still have not received the label and would like this bill to be cleared. I have been on telephone support for a combined six solid hours and do not have time to wait another hour for no positive result. Where can I get a return shipping label?

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Brand User

Administrator

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8.7K Messages

2 months ago

Hello @Rkemp123,

 

Thank you for using the business community. We are happy to help. Please email us at BizForums@att.com with "Case #7329396" in the subject line and include the details below.

 

Your full name:

Contact number:

Email:

Account name:

Account details:

 

Thank you,

 

Melissa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

I was actually able to get through to a representative this morning and have it taken care of now. Thank you.