Bait & Switch Pricing Plans - Deceptive Business

 AT&T is very disrespectful. This bait & switch policy employed by AT&T management is further exacerbated by their poorly trained customer service agents who can understand any communication that is not scripted or resolved with scripted language. The individuals that I have spoken with do not seem to have a grasp of the English language and it causes much frustration. AT&T is clearly out to increase revenue via their deceptive business practices but would save a ton of money if customers didn't get the runaround by being transferred from one non-English speaking agent to another. The 50+ minutes I spent on the phone with Agent IJ434X are valuable minutes of loss revenue for AT&T. Not to mention the revenue loss when I finally reach someone to properly terminate my services. because this is egregious, even for AT&T.

My issue is that I was guaranteed a 24 months discount for DirecTV services. On my statements through June 2018, line number 4 indicated the 24-month promotion, and line 5 indicated the discounted amount. The following statement the information from line #4 disappeared and an $8 new charge appeared. The subsequent statement increased the service charge by $55. And I am currently without service, because AT&T will not allow customers to speak with English speaking agents, unless you pay the past due charges. Why would I pay past due charges that are incorrect? Additionally, AT&T is continuing to bill for services I have no access to. I want the proper credits applied before I terminate my services permanently. Which is too bad, since all I wanted was AT&T to honor our contract for 24 months. The attempts to strong-arm customers is akin to thug behavior. Now on to the Better Business Bureau (BBB)... Very upset.