New Member
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1 Message
Been on hold for 1 hour 31 minutes
Just need to put my business line and dsl service on vacation
Haven’t used it since March 12 and don’t look to use it until mid July
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hi sandieelp,
I’m very sorry to hear about the delay, our wait times may be longer than normal due to COVID-19 impacts. We appreciate your patience as we navigate through this national emergency together. I’ll be happy to take a closer look at this for you. Please send an email to [email scrubbed] with the following details and in the subject line, please reference the following Case #7620993:
Contact Name:
Contact Number:
Account details:
Alexis
AT&T Social Media Manager
(edited)
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello sandieelp,
I just wanted to circle back and see if you still needed help? If so, I’ll be happy to take a closer look at this for you. Please send an email to [email scrubbed] with the following details and in the subject line, please reference the following Case #7620993:
Contact Name:
Contact Number:
Account details:
Alexis
AT&T Social Media Manager
(edited)
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello sandieelp, thank you for providing the requested information via email. I have sent your request to my escalation team. Please allow 24 business hours for the mt o contact you.
Thanks,
Ruth.-
AT&T Business Forum Support.
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ATTBusinessForums
Administrator
•
26.2K Messages
4 years ago
Hello sandieelp, i see that my escalation team has contacted you. Are there any other questions you may have? Can you confirm this request has been resolved for you?
Thanks,
Ruth.-
AT&T Business Forum Support.
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