New Member
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3 Messages
Business billing dispute
AT&T has been the absolute WORST experience I have had with ANY business in my life. From account security access issues addressed numerous times and never resolved to my final bill, disputed, a credit issued, and, to this day, never received, it has been a constant battle to try to resolve any issues my business has had with yours.
I have spent more time on the phone, with more incompetent people, with your business than I have with any other.
Yesterday I called about this credit notice, issued mid-April 2020. You will notice it states a check would be issued “within 6 weeks”. It is now mid July. Two full months and 8 weeks later. No check. When I called in yesterday, I was transferred among two people who could not give me an answer. I asked to speak to a supervisor and was never transferred to one.
Had I not received an e-mail with my dispute case number, it would, in their eyes, not exist as neither person was able or prepared to even admit it existed, let alone find it. The individual in the business department stated my credit is a “bill credit” and can only be applied to “incoming charges” to my account, which has been closed since March 23, 2020. And thus has no incoming charges. When I read him my billing app screen again, he attempted to transfer me to a “special billing/account receivable” department.
Upon connection with that office, the automated system stated they were open 8-8 M-F and 8-5 Saturday. I called back today (Saturday) and was told that both the business billing department as well as the “special” department were closed on the weekend. And I need to call back on Monday.
SERIOUSLY????????!!!!????????!!!!!!????!!!!!!!!
Never will I ever recommend your services. To ANYONE. Not even my WORST enemy!
Business account “final bill notification”.
ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello pricetransportllc
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us @BizForums@att.com and include the Case number #7897013 in the subject line.
And include the following details:
Your Full Name:
Business Name:
Business Number:
Preferred Contact #:
Email:
Thank you,
Kathy V.
Social Media Manager
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pricetransportllc
New Member
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3 Messages
4 years ago
Called back today, 7/13/20 at 1:31 PM CDT. Phone was picked up by automated system and said I would receive a call-back within 30-37 minutes.
Call-back received at 1:54 PM CDT. So far so good. Put on hold for approximately 2 minutes. Spoke with one representative. Told him my issue, received an “apology for my inconvenience” and was told “I don’t have any information on that” before being placed on hold, transferred to another department, WITHOUT WARNING, and was answered by, you guessed it, an automated system. Telling me to leave a detailed message and I would receive a call-back “within 2 business days”.
Since I could not understand the name of the department, I did not leave a message. Since the number to call for their customer care line was not repeated, and I missed the last four digits, I am back where I started.
Except with even more wasted time and even more anger and frustration.
I have sent an email as they requested me to do and have received ZERO response. No reply via email, text or phone call.
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