Business Contract renewed per website...AT&T says no (UPDATE BUT NO NEWS)
Business Contract renewed per website...AT&T says no
I received a notice this fall about renewing our business contract. I went to the website and it said that the renewal was already submitted. Well, it was quite the surprise to find a $1000 bill for one month service in December. I called and spoke to a rep who tried to just renew my contract as of that day. I paid $200 on the $1000 bill and was told that it was going to be rebilled in January.
Received a notice on January 17th saying that our line was to be disconnected on January 17th. Sigh. I've been waiting on hold for 45 minutes now...
This is a joke, right?
UPDATE on 01/25/23: I spoke to an agent who corrected this issue on 01/17/23. However, the website still says that my overdue balance is over $800. I wish there was a way to handle this not on forums.