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Business Contract renewed per website...AT&T says no (UPDATE BUT NO NEWS)
Business Contract renewed per website...AT&T says no
I received a notice this fall about renewing our business contract. I went to the website and it said that the renewal was already submitted. Well, it was quite the surprise to find a $1000 bill for one month service in December. I called and spoke to a rep who tried to just renew my contract as of that day. I paid $200 on the $1000 bill and was told that it was going to be rebilled in January.
Received a notice on January 17th saying that our line was to be disconnected on January 17th. Sigh. I've been waiting on hold for 45 minutes now...
This is a joke, right?
UPDATE on 01/25/23: I spoke to an agent who corrected this issue on 01/17/23. However, the website still says that my overdue balance is over $800. I wish there was a way to handle this not on forums.
ATTBusinessForums
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24.4K Messages
7 days ago
Hi @angrycaller ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
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