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2 Messages

Tuesday, October 31st, 2023 9:50 PM

Business land line problem

I received a letter to renew my contract rates for ATT POTS landline service by Aug 19 2023. I was not able to get through on phone number or website listed on letter. On August 17, I contacted plans and service dept and informed them I wanted to renew current rates. Representative informed me that would not be a problem. First billing cycle after that was wrong and I called back on Sept 14 and new representative really botched things . I am now on month to month rates. I did everything I was supposed to do to renew prior contract rates. I need help.

Administrator

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26.2K Messages

4 months ago

Hi @martinegan,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

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