Cancel my AT&T business account

Hi @mercerfer

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Main# to the Account:

Is this Wireless or Landline:

Thank you.

Chris

Social Media Manager

I'm trying to cancel two business lines.  I have called several time and keep getting transferred.  One lady hung up on me.  Can you please help me?

Good morning,

I'm trying to cancel two business lines.  I have called several times and keep getting sent to different departments. 

Thanks,

Ginny

Hello Ginny,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help. In order for me to assist you with your request I will need to verify some information. Please send me a private message by clicking here:

Please include the following

details:                                                                                      

Full Name:

Business Name on Account:

Address:

Phone number associated with the account:

Preferred Contact #:

Email address:

What type of service (Uverse, DSL, Landline, Wireless):

Thank you,
Kathy V.
AT&T Social Media Manager

I currently have the business account, and I'm trying to switch out of it, because I would like to change to the prepaid plan, and apparently I cannot have the prepaid plan if I'm on the business account.  I have been trying to get this resolved for 2 days now.  I called ATT Business and they said I cannot switch to an individual account over the phone or online, I would have to go to an ATT Corporate store.  I went to the ATT Corporate store, and they told me I need to call the Business account line... SO WHAT DO I DO???  Does anyone at ATT actually know???

Hello @hiramoto1

Thank you for reaching out on our Business Community.  I want to apologize for the frustrations.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Account Details:

Thank you.

Chris

Social Media Manager

Hi:

I came across this post and we are also in the same boat.

We have made changes to our business service and would like to cancel our AT&T services completely. However, we've spent coutless hours trying to speak to someone and have had no luck whatsover.

Who could we contact? Our office is in Michigan.

Any help would be greatly appreciated.

Joseph S.

I am supposed to post that information here, on what appears to be a public forum?

"No thank you, is there an alternative way to contact you?" would be my initial response 8-))

Same problem, but it’s going on two weeks now.  

Hi Steven,

My apologies for the delay. I've been on the phone with customers that have previously scheduled with me. Unfortunately, I'm unable to make any changes since I cannot reach you and verify the account. Since you're out of the country we ask that you contact our International Care for assistance. This is a toll-free number:00-314-925-6925.

Thank you,

Laura G.
AT&T Business Social Media

Hello Steven-

I wanted to follow up to see if you were able to contact International Care?

Laura G.
AT&T Business Social Media