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shankerdevsingh's profile

Tutor

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11 Messages

Monday, May 11th, 2020 11:12 PM

Charge for incoming calls

Hi ,

While going through last few months billing statement I see that there are many incoming call charges on my account. Are incoming call charged in my plan ? I was of the view that only outgoing calls are charged . For example charge below .

Apr 20, 2020 08:02 ****** Domestic CL INCOMING $5.16 (Bill statement - Mar 23, 2020-Apr 22, 2020)

Can anyone explain this to me ?

Billing account:*****

Registered email - [email scrubbed]

Thank you

Moderator: Your post has been edited due to personal information. Please follow all guidelines when participating in the Business Community.

Administrator

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26.2K Messages

4 years ago

Hello @shankerdevsingh,

 

Thank you for your message.  Your company is on a special rate plan.  I am reaching out to the Account Manager if I can get details of the special rate plan your business is on.

 

Chris

Social Media Manager

Tutor

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11 Messages

@ATTBusinessForums Hi Chris, Yes I need help and I was waiting for your response. Did you get any details from Account Manager ?

Administrator

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26.2K Messages

4 years ago

Hello @shankerdevsingh,

 

I have not heard back from you.  Did you still need help with this?

 

Thank you.

Chris

Social Media Manager

Tutor

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11 Messages

@ATTBusinessForums Hi Chris, Yes I need help and I was waiting for your response. Did you get any details from Account Manager ?

Administrator

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26.2K Messages

My apologies, thank you for responding back.  I am still waiting on a response from him.

Tutor

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11 Messages

Hi Chris,

It has been long since I heard back from you.. Is there way to connect directly so that I can show you charges or you need more information on this ?

Administrator

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26.2K Messages

Hello @shankerdevsingh,

 

I see the charges but I am not familiar with your company plan.  It is a special rate plan.  I am still waiting on on the Account Manager. 

 

Chris

Social Media Manager

Tutor

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11 Messages

Still waiting for solution

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