S

New Member

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14 Messages

Tue, May 10, 2022 5:56 PM

Charged a restocking fee

Hello,

I recently had to return a new s22+ that we defective out of the box. I sent it back after receiving approval from business support team. I was assured that there would not be any fees or charges because it was a defective device. 

I have now noticed a $55 restocking fee on my bill. This is unacceptable. Why would I be charged for a defective device return and why would I have been told otherwise?

Also, when I initially made the upgrade to the ss22 I was told I would receive a $200 credit for upgrade. I need confirmation that this was actually applied to my account. 

Also, I do not see my $800 trade in credit. Please confirm that this is happening. 

Thank you 

Administrator

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21.8K Messages

18日前

Hi AI ma terribly sorry for the trouble. May I have your name? I am happy to look into this for you.

 

Kathy
AT&T Business Social Media

New Member

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14 Messages

18日前

Shane Stevenson, Company is WPS INC

Administrator

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21.8K Messages

17日前

Thank you, Shane. I do not see you listed on the business profile. I will contact the authorized party to authorize me to speak with you.

 

Kathy
AT&T Business Social Media

New Member

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14 Messages

17日前

What do you need to do to add me to the account?

Administrator

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21.8K Messages

17日前

I called and  left a voicemail for the person listed on the profile. I can have you added once they call me back.

 

Kathy
AT&T Business Social Media

Administrator

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21.8K Messages

15日前

Shane, I did not get a call from the person listed on the business account profile.I left my name and number and have not heard back.

 

Kathy
AT&T Business Social Media

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