Announcements

Observer

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3 Messages

Mon, Apr 6, 2020 11:57 PM

Credit for cancelled account?

We have closed an account and replaced it with a different AT&T account with a different telephone number. We have a credit on the closed account. How do we get that amount mailed back to us on a refund check OR applied to the new account?

Responses

Accepted Solution

Brand User

Administrator

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8.7K Messages

2 months ago

Hello @ehkehlor,

 

Thank you for reaching out on our Business Community.  May I confirm what type of an account it is?  UVerse, Wireless?  Business or Residential?

 

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Observer

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3 Messages

Business phone account. Analog fax line.

Brand User

Administrator

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8.7K Messages

Hello @ehkehlor,

 

Thank you for reaching out on our Business Community.  

 

We will be more than happy to take a look into this further.  Please send us an email at BizForums@att.com and include Case#7326520 in the subject line.

Please provide the following in the email:

 

Contact Name:

Contact #:

Contact Email:

Account Details:

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Observer

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3 Messages

Thank you. I just emailed the information to the email you listed above and the Case # in the subject line. I appreciate all of the help!