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rhammond
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Contributor

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17 Messages

Wed, Jul 15, 2020 6:37 PM

End-customer wants ATT West to remove old/abandoned ATT/SBC/PacBell equipment from MPOE (e.g., NIU, CSU/DSU, etc.)

We have an end-customer who wants to clear space in their MPOE and asked us to have ATT "purge" the MPOE of any/all old, obsolete, abandoned equipment to de-clutter the space. For example, the old T1 NIU was replced by fiber and is no longer in use. Plus a variety of other LEC equipment that has been abandoned over the years. Work center is Salinas, CA 93905. Please direct me (or my request) to the appropriate contact(s)?

Administrator

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21.8K Messages

2年前

Hello @rhammond,

 

Thank you for reaching out on our Business Community.  We will be more than happy to take a look into this further.  Please send us an email at [email scrubbed] and include Case#7916070 in the subject line.

 

Please provide the following in the email:

 

Contact Name:

Contact #:

Contact Email:

Address to old/abandoned equipment:

 

Thank you.

Chris

Social Media Manager

(edited)

rhammond

Contributor

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17 Messages

2年前

Done. Thank you!

Administrator

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21.8K Messages

2年前

Hello @rhammond,

 

Did the engineer reach out to you as of yet?

 

Chris

Social Media Manager

rhammond

Contributor

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17 Messages

2年前

Hi @Chris

I provided the end-customer contact for the Engineer to engage. I have not been contacted by either the engineer or end-customer. I presume they'll work things out! Thanks -RH

Administrator

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21.8K Messages

2年前

Hello @rhammond,

 

My apologies, I did send that end-users information to the engineer.  Did you get confirmation he was contacted?  Did you get the engineers contact by someone else?

 

Chris

Social Media Manager

rhammond

Contributor

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17 Messages

2年前

Hi @Chris

Nope. I haven't heard from anyone about it, yet.

Administrator

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21.8K Messages

2年前

Hello @rhammond, 

 

Has an engineer reached out to you as of yet?

 

Chris

Social Media Manager

rhammond

Contributor

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17 Messages

2年前

A local OSP design engineer is in direct contact with the end-customer, and I believe they are moving forward with the request. Thank you for your assistance.

Administrator

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21.8K Messages

2年前

@rhammond

 

Yes, that is what I meant "end-user" not you.  My apologies.

 

Thank you.

Chris

Social Media Manager

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