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R

3 Messages

Thursday, October 26th, 2023 10:32 PM

Fiber disconnect witout notice

My business fiber was shut off yesterday without notice.  I have been on the phone, on chat, and sent e-mails to find out what the blast is going on.  I have been bounced around, put on hold, cut off and still after over 4 hours don't know what is going on.  Does anyone have an ombudsman number or someway to actually get someone who can help?  I am so frustrated that I have filed complaints with the CPUC and BBB.  It should not take over 4 hours on the phone to get this issue resolved.  I am about to pull the equipment out of the church and leave it on the doorsteps of the main switch building which is literally accross the street.  Thanks $800+ a month for zero customer service is frustrating.

3 Messages

4 months ago

I responded to your message 

Administrator

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26.2K Messages

4 months ago

Rik, I called and left you a message. Sorry to hear about the service issues. I marked the message private. I will send you a DM so we can be of some help.

 

 

Lisa
AT&T Business Social Media

3 Messages

4 months ago

Thank you to the social media representative I was able to connect with my account manager and the account was reactivated and hopefully the root cause, an incorrect address, has also been fixed.

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