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New Member

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3 Messages

Tuesday, November 8th, 2022 12:23 AM

FIRST NET = TERRIBLE CUSTOMER SERVICE

If you are thinking about joining First Net, DO NOT. Save yourself the headache! My fiancé and I are experiencing unreasonable problems with the company. We are both first responders. I’ve been with First Net since 2019. I had not had any major issues. Until in December 2021, I convinced my fiancé to switch from Verizon to First Net. WORST DECISION EVER! I felt terrible because our experience since then has been a downhill train wreck. In December 2021, I traded in my old iPhone and upgraded. I was promised trade-in credit; however during the shipping process First Net lost my trade-in phone. I had to call repeatedly to check on the status and submit claim tickets. Finally in February 2022, they located the phone at one of their warehouses, but they still had not honored the trade in credits. Each month I had to call into customer service and re-explain this long winded story. They would in turn, submit a ticket for the missing credits and tell me the situation should be resolved next month. It’s now November 2022, guess what?, the situation isn’t resolved. When I call customer service, I am often left on hold for more then 10 minutes or transferred to unrelated departments. Almost a year later and no one can fix the problem. My fiancé was also promised credits for having the phone, watch, tablet combination, which also haven’t been honored. It’s so disappointing that a company that is supposed to be designed to help First Responders doesn’t seem to care at all about customer service and loyalty. I have kept track of each date and time I have called or visited a store; ticket numbers; representative names; reference numbers. I have filed complaints and requested escalated tickets to resolve the issue. But again it’s been almost a year with no resolution. If you are thinking about joining First Net, DO NOT. They are the opposite of the First Responder mentality. And the cellular coverage has gotten worse. The feeling of knowing you’re going to lose cellular service in an emergency situation because First Net is unreliable is unsettling.

3 months ago

Try to file a claim with First net and it is ridiculous and you do not speak with a customer service person you speak with an robot very unprofessional. especially dealing with fraud 

Administrator

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26.2K Messages

3 months ago

Hi @ridiculousunprofessional,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antonella AT&T Business Social Media

1 Message

3 months ago

I feel your frustration. I have been an ATT/Illinois Bell/Ameritech customer for over 20 years. I am going to have to switch from ATT to another to get rid of FirstNet because they cannot figure out how to end my FirstNet service which I don't even have. It just blocks me from using my email.  "Tickets" have been placed.  If you are thinking of it think again and DO NOT do it!

Administrator

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26.2K Messages

3 months ago

Hi @Jliedel1,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Viktor
AT&T Business Social Media

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