FirstNet is A Joke
So, my husband and I are both first responders in different capacities. He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some of the absolute worst I've ever experienced to be polite about it in all aspects, not only connection issues but also customer service. I have terrible connection issues while at work and have more times than I can count anymore where I have not had service in places where I had excellent service with Verizon and have been with them for less than a month. Then we had an issue with our bill. We contacted customer service and in a 25 minute phone call the only thing the agent would tell us was that we needed to go back to the store where we signed up and talk to them because she couldn't do anything. She refused to help. When we hung up and tried to call back, the call center was already closed at 2000! Apparently it closes at 1930?? Seriously?? Aside from the fact that we didn't get the deals or incentives we were told we could, our bills along with the Bill's for our daughter's phone, which we were told would not be the first responder rate or service but would still be billed on my bill to reduce the number of bills and separate payments, come out to only be slightly less than what we were paying with Verizon but much more of a headache. Now we have 3 separate bills that have to be paid every month which creates a big headache in and of itself and the horrible and rude customer service doesn't make the little amount of money we are saving worth it for my sanity. I am looking at once again changing my cell phone provider, if nothing else but to just get better service all around. If you don't have FirstNet, don't listen to their false promises. It's definitely not worth the aggravation and headache.