FirstNet is A Joke

@ATTBusinessForums @ATTCares 

Firstnet is terrible service and actually cost me more, given their activation, fees, etc. I want to go back to my original AT&T plan which had the same cellular reception. I was with that original unlimited plan for many years and regret the switch this past year. If I can't be returned to my original plan then it's time I left AT&T altogether, after being taken advantage of in their health care worker program and all the wasted time spent trying to reach someone constantly at customer service to help. My family and friends are actually with a different famous phone company and seem rather happy there with the cost and excellent reception.

Hello @hweitz07,
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Dodley
AT&T Business Social Media.

It’s so upsetting. So sorry you also got scammed! 

Hello @BigBurn261,
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Hendson
AT&T Business Social Media

Oh yes. My husband keeps losing service all over the place. The reps mess up more than Sprint reps did and I worked for Boost Mobile! I was there to battle Sprint on iPhone issues. I can't find the APN for 5G anymore. What is AT&T doing? The store we visited didn't even have their displays on at 1 PM. I turned them on out of habit. I can't wait until he says bye bye. Paying extra is normal now, may as well get value. 

Hi there @Septembersrain912 ,
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Dodley
AT&T Business Social Media.

Thank you for posting this! My fiancé and I are experiencing very similar problems. I’ve been with First Net since 2019. I had not had any major issues. Until in December 2021, I convinced my fiancé to switch from Verizon to First Net. WORST DECISION EVER! I felt terrible because our experience since then has been a downhill train wreck. In December 2021, I traded in my old iPhone and upgraded. I was promised trade-in credit; however during the shipping process First Net lost my trade-in phone. I had to call repeatedly to check on the status and submit claim tickets. Finally in February 2022, they located the phone at one of their warehouses, but they still had not honored the trade in credits. Each month I had to call into customer service and re-explain this long winded story. They would in turn, submit a ticket for the missing credits and tell me the situation should be resolved next month. It’s now November 2022, guess what?, the situation isn’t resolved. When I call customer service, I am often left on hold for more then 10 minutes or transferred to unrelated departments. Almost a year later and no one can fix the problem. My fiancé was also promised credits for having the phone, watch, tablet combination, which also haven’t been honored. It’s so disappointing that a company that is supposed to be designed to help First Responders doesn’t seem to care at all about customer service and loyalty. I have kept track of each date and time I have called or visited a store, ticket numbers, representative names, reference numbers. I have filed complaints and requested escalated tickets to resolve the issue. But again it’s been almost a year with no resolution. If you are thinking about joining First Net, DO NOT. They are the opposite of the First Responder mentality.

Thank you for posting this! My fiancé and I are experiencing very similar problems. I’ve been with First Net since 2019. I had not had any major issues. Until in December 2021, I convinced my fiancé to switch from Verizon to First Net. WORST DECISION EVER! I felt terrible because our experience since then has been a downhill train wreck. In December 2021, I traded in my old iPhone and upgraded. I was promised trade-in credit; however during the shipping process First Net lost my trade-in phone. I had to call repeatedly to check on the status and submit claim tickets. Finally in February 2022, they located the phone at one of their warehouses, but they still had not honored the trade in credits. Each month I had to call into customer service and re-explain this long winded story. They would in turn, submit a ticket for the missing credits and tell me the situation should be resolved next month. It’s now November 2022, guess what?, the situation isn’t resolved. When I call customer service, I am often left on hold for more then 10 minutes or transferred to unrelated departments. Almost a year later and no one can fix the problem. My fiancé was also promised credits for having the phone, watch, tablet combination, which also haven’t been honored. It’s so disappointing that a company that is supposed to be designed to help First Responders doesn’t seem to care at all about customer service and loyalty. I have kept track of each date and time I have called or visited a store, ticket numbers, representative names, reference numbers. I have filed complaints and requested escalated tickets to resolve the issue. But again it’s been almost a year with no resolution. If you are thinking about joining First Net, DO NOT. They are the opposite of the First Responder mentality.

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Charlene
AT&T Business Social Media

I am beginning to feel the same way. I have been with FirstNet for a bit now, and other than some issues with getting my initial credits, I have had no complaints. However, I just upgraded my phone during the free S22 promotion and WHAT A JOKE. I mailed my old phone back in (the trade-in) within 48 hours of receiving my new one. The tracking says it was delivered on Nov 1. But, I got an email saying my trade-in has not been received. I've called customer service multiple times and just keep getting transferred to AT&T, and they tell me that they can't even access my account because I'm FirstNet. Then they give me the same number that I called in the first place. The chat function always says "not available". I'm seriously at a loss here. I don't know how to make sure my trade-in has been received and my 30 days are almost up. 

Hi there @sdmckean13,
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Horrible and thieves. Not one of five calls returned

Firstnet is a scam and a nightmare.

Hi @scoottttay,
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Charlene
AT&T Business Social Media

(Edited per community guidelines) is the deal of having 5 bars of signal and "No Service" at the same time?!? I've taken my phone in, gotten a new SIM card with the same results. This has also happened with all the phones I've had with ATT. So, it is not the phone.