Tutor
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3 Messages
Formal Complaints to the FCC
Formal Complaints to the FCC
I wish to file a formal complaint against AT&T, for their billing practices, and lack of accountability. Has anyone had success doing this, and if so, could you provide some insight into the best way to concisely file a complaint? I honestly feel AT&T has gotten too big to address any issue. It is really hit or miss when calling customer service, or billing, and hang-ups are routine. Has anyone else seen this or have done this previously?
I would much rather prefer to handle this quickly with ATT, but feel the only way that I can resolve this is by going this direction of FCC or complaining on social media outlets. As a last ditch effort, I did email the CEO. I would appreciate any help.
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ATTBusinessCare
Community Support
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3.1K Messages
7 years ago
Hello @BeTheLight,
Thank you for your recent posting. We appreciate your participation within the Business Community. I would be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message by clicking here: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576
And include the following details:
Thank you,
Nancy A.
AT&T Social Media Manager
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grocer
Contributor
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1 Message
7 years ago
Was the switch over to Spectrum easy? I just spent 1 hour on the phone trying to reduce my rate close to what spectrum is offering and the only way they would reduce is if I added Directv. I explained I do not have TV's in my store.
What a waste of time trying to let them keep my business.
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ATTBusinessCare
Community Support
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3.1K Messages
7 years ago
Hello @grocer
Thank you for reaching out on our Business Community. I want to apologize for the poor customer experience you had thus far. I will be happy to get you some help and have someone take a second look into options. Please private message me by clicking here the following information, so I can further assist you.
Contact Name:
Contact Number:
Contact Email:
Business Name:
Business Address:
Main# to the Account:
Thank you.
Chris
Social Media Manager
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BeTheLight
Tutor
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3 Messages
7 years ago
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BeTheLight
Tutor
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3 Messages
7 years ago
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jackmhamilton
Contributor
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1 Message
6 years ago
Not sure if you have resolved this, but we have had the worst time in getting the billing straight also. I finally had to send a letter to AT&T in Atlanta to file a formal complaint to get action. Although they are still working on this, the office of the President is overseeing all the issues we have had and are making an attempt to get things handled. Hope this helps.
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