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jxexbxuxs's profile

Tutor

 • 

4 Messages

Friday, May 15th, 2015 3:44 PM

galxy s4 fails to update to lollipop

Hello,

 

I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have verified I have more than 3G of space(acutally about 6G) and I have tried numerous times to finish the upgrade with the same results each time. Can you please help in getting my phone updated?

 

thank you

Accepted Solution

Tutor

 • 

4 Messages

9 years ago

well I guess the third time is a charm as I will finally able to finish the update.  issue resolved.

Employee

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513 Messages

9 years ago

Hi jxexbxuxs,

 

I'm sorry to read about the trouble with updating the operating system on your device. I'll be more than happy to take a look at this for you, please send me a private message by clicking here and be sure to include the following details so I can help:


Contact #:

Wireless #:

IMEI#:

 

Alexis

Employee

 • 

513 Messages

9 years ago

 

Glad to hear it was resolved!

 

We appreciate your participation within the Business Community, please reach out if you need anything further- have a great day!

 

Alexis

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