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3 Messages

Tuesday, September 5th, 2023 10:00 PM

i need to disconnect ATT at Hand

I have been trying to disconnect my ATT at Hand service (think this is my phone) since July.  I have been on hold for more than 10 hours total (over two hours at one point.)  I have spoken to ATT personnel who have told me I have the wrong person and they transferred me to either someone else who also was the "wrong person" or to numbers no longer in service.

The website disconnect area in incomprehensible, it requires information you likely need to be an ATT engineer to understand let alone properly respond to.  There is a great deal on line about it being impossible to disconnect.  "No Exit" comes to mind.  HELP PLEASE!!



26.1K Messages

3 months ago

Hi @kevinmallett
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).


AT&T Business Social Media

3 Messages

3 months ago

Hi, tried to connect with someone via DM and have been unsuccessful thus far, can you advise?

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