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jmcarlson89's profile



1 Message

Fri, Jul 20, 2018 7:43 PM

Military Discount Denied In-Store

I am a veteran of the armed forces and have all documentation needed in order to obtain the 15% discount that is listed on your site. I have read the fine print...which is listed below...


15% Service Discount on current unlimited plans from AT&T: Available to (a) active military service personnel providing a valid military ID or current paystub; (b) qualified military veterans providing either a Department of Defense Form DD214 indicating an honorable discharge, or a valid retired military ID or current AMVETS membership card; and (c) qualified spouses of active duty or deceased military service personnel providing a valid Department of Defense sponsorship card. Eligible individual must take personal liability for his or her account and must be enrolled in the AT&T Signature Program. Eligibility for discount ceases when individual is no longer qualified. 15% service discount applies only to the monthly plan charge, not to any monthly device access charges, and is applied after the application of any available AutoPay & paperless bill discount. Additional restrictions apply. For pricing and plan details, see take up to 3 bill cycles after eligibility is confirmed and will not apply to prior charges. May not be combined with other service discounts. Offer available only in AT&T and authorized dealer retail stores and is subject to change. Visit a store or contact AT&T at 800.331.0500 with questions.

GENERAL WIRELESS SERVICE: Subject to Wireless Customer Agreement ( Service not for resale. Deposit may be required. Credit approval, activation/upgrade, other fees, monthly, overage, other charges, usage, other restrictions apply. Pricing & terms subject to change & may be modified or terminated at any time without notice. Coverage & service not available everywhere. You get an off-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated. Other restrictions apply & may result in service termination.

2AT&T Signature Program Svc Discounts: Avail. to qual. employees, students & other auth. indvs. assoc. w/ elig. companies, universities & other sponsoring organizations w/ a qual. svc agmt (Business Agmt). Must validate elig. online or provide valid employee badge/paystub, student ID or other approved proof of eligibility in authorized retail store & subscribe to svc under an indv. responsibility account for which the qual. indv. is personally liable. Discount Business Agmt & may be interrupted, changed or discontinued w/out notice. Discount may vary monthly. Applies only to recurring mo. svc charge of qual. voice & data plans (unless otherwise provided in Business Agmt). Combinable only with eligible wireless plans (however other discounts may apply). See list of ineligible plans at Min. mo. svc charge, add’l AT&T svcs, or other elig. req’s may apply. Not avail. w/ unlim. voice plans. For all Mobile Share plans, applies only to the mo. plan charge of plans with more than 300MB, not to add’l mo. device access charges. Add’l restr’s apply. May take up to 2 bill cycles after elig. confirmed & won’t apply to prior charges. Applied after application of any avail. credit. May not be combined w/ other svc discounts. Contact your organization or us at 866-499-8008 for details.

Gen. Wireless SVC: Subj. to Wireless Customer Agmt ( Svcs not for resale. Deposit may be reqd. Credit approval, activ., other fees, monthly, overage, other charges, usage, other restrs apply. Pricing & terms subject to change & may be modified or terminated at any time without notice. Coverage & svc not avail. everywhere. You get an off-net (roaming) usage allowance for each svc. If you exceed the allowance, your svc(s) may be restricted or terminated. Other restrs apply & may result in svc termination.

I went in store to obtain my discount and the customer service representative stated that ATT only applies the discount to military personnel who have a current service subscription to ATT unlimited plans, EXCLUDING internet. This is extremely bothersome. After reading ATT's fine print, it explicitly states that this discount is offered to qualified veterans with unlimited data plans. I myself, have no other plan from ATT other than the 1000 mpbs unlimited internet package/plan. I simply ask that you change your terms/fine print so other veterans and active duty military are not mislead, or give qualified veterans the 15% discount that is clearly stated above for qualifying plans. Please address this issue promptly. Thank you.


- Jacob Carlson



Brand User



14.2K Messages

3 years ago

Hello @jmcarlson89,


Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues. I'll be more than happy to take a look at this for you and be of some help. Please send me a private message by clicking here ( and be sure to include the following details so I can help:



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