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1 Message

Wednesday, December 13th, 2023 8:31 PM

Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time.

We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly.

They told us not to pay any late fees and a credit would occur on the next billing cycle but that never happens.

Accepted Solution

Administrator

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26.2K Messages

6 months ago

Hi @mecha81,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antonella AT&T Business Social Media

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