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New Member

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2 Messages

Tuesday, November 1st, 2022 12:28 AM

New admin of Premier today, can't log in due to Message Invalid ID Profile

Hello,

We acquired a company and I need to be admin to set up MDM.  They granted me admin but I can't log in due to Invalid ID Profile.  Based on messages from 6 or 7 years ago, I am looking for an AT&T rep to DM be so I can send screenshots and account details please.

thx!

Administrator

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26.2K Messages

2 years ago

Hi @TSIRP,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

New Member

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1 Message

2 years ago

I am having the same problem. I've been on the phone for almost 2 hours, transferred to my 8th person, also talked to online chat, and no one can help me. How can I resolve this?

Administrator

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26.2K Messages

2 years ago

Hi @cforbes41,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kim
AT&T Business Social Media

New Member

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2 Messages

2 years ago

I am resolved. It turns out I am not a Premier customer but a myATT customer and they website/login are different.

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