No Visual Voice Mail on FirstNet

@tm2924  Read an article that you have to call Firstnet to have them setup visual voicemail. Phone number is  800-574-7000 and in the Reddit link below. 

https://www.reddit.com/r/ATT/comments/a9tapk/firstnet_visual_voicemail_is_nocost/

So,  Here is the rest of the story.  I called FirstNet customer service and spent an hour trying to figure it out.  His next step was to clear all the data off the phone an start over.  I really didn't want to do that, so he said to head back to the store.  I stopped by the ATT store this morning, explained my problem.  The rep states since I didn't buy the phone from ATT (I bought an unlocked phone from Samsung directly) that it was programmed differently and there was no way to have Visual Voicemail using a FirstNet sim card.  

So here is the rest of the story.  I spent almost an hour on with FirstNet last night without success.  The rep suggested that I try the store again.  Stopped by the ATT store this morning, explained my problem.  I was told that Visual Voicemail was not available on my phone (an unlocked S10 purchased directly from Samsung) because ATT S10 has different programming.   So it looks like I am out of luck.

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@tm2924 wrote:

So,  Here is the rest of the story.  I called FirstNet customer service and spent an hour trying to figure it out.  His next step was to clear all the data off the phone an start over.  I really didn't want to do that, so he said to head back to the store.  I stopped by the ATT store this morning, explained my problem.  The rep states since I didn't buy the phone from ATT (I bought an unlocked phone from Samsung directly) that it was programmed differently and there was no way to have Visual Voicemail using a FirstNet sim card.  

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Yeah firstnet requires a ATT branded phone.  You also wont get wifi calling and video calling either.

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@GLIMMERMAN76 wrote:

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@tm2924 wrote:

So,  Here is the rest of the story.  I called FirstNet customer service and spent an hour trying to figure it out.  His next step was to clear all the data off the phone an start over.  I really didn't want to do that, so he said to head back to the store.  I stopped by the ATT store this morning, explained my problem.  The rep states since I didn't buy the phone from ATT (I bought an unlocked phone from Samsung directly) that it was programmed differently and there was no way to have Visual Voicemail using a FirstNet sim card.  

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Yeah firstnet requires a ATT branded phone.  You also wont get wifi calling and video calling either.

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The VVM app won’t work?  

(Works fine on pixel 3 xl on regular At&t account.  )

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@lizdance40 wrote:

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@GLIMMERMAN76 wrote:

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@tm2924 wrote:

So,  Here is the rest of the story.  I called FirstNet customer service and spent an hour trying to figure it out.  His next step was to clear all the data off the phone an start over.  I really didn't want to do that, so he said to head back to the store.  I stopped by the ATT store this morning, explained my problem.  The rep states since I didn't buy the phone from ATT (I bought an unlocked phone from Samsung directly) that it was programmed differently and there was no way to have Visual Voicemail using a FirstNet sim card.  

---

Yeah firstnet requires a ATT branded phone.  You also wont get wifi calling and video calling either.

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The VVM app won’t work?  

(Works fine on pixel 3 xl on regular At&t account.  )

 

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Firstnet has its own VM so its a little different IF I read things right.

@Fl_retire I can verify that calling that number worked for me.

I was able to setup my Visual Voicemail after approximately 5 minutes of being on the line.

I have an AT&T-provided Iphone XR, unjailbroken.

The Visual Voicemail service was immediately available upon activation, no restart or closing and reopening of the Phone App required.

Activating the Visual Voicemail Service was also free of charge, no rise in monthly rate or flat fee present.

The representatives I spoke to seem rather professional, knowledgable, and understanding. They provide excellent customer service.

I highly recommend calling that number at 800-574-7000 as @Fl_retire advised.