On going billing issues needs resolved
Our contract expired in February. It was started prior to my employment here, and I was unaware that it was expiring. The next month our bill increased $120, so I called to inquire about the increase. I was on the phone with a rep for 1 1/2 hours, who set me up with a new plan and said the next bill should reflect the prices discussed. When the next bill was received it had gone up an additional $17, so I placed another call (45 minutes this time) and was told that the pricing for the first call wasn't in place in time to show on this bill, but I should see it on the next bill. Received the next bill, which showed some of the new pricing, but was still higher than I was told it would be. Placed another 45 minute call & was given even better pricing (supposedly) that should reflect on the next bill. Received the next bill, with no difference in pricing. Placed another call (1 hour of my time) and was told that the prices quoted me on my last call were not available to our business. Was told that the pricing I was quoted on my initial call were what we were eligible for, and that they recognized that wasn't what we were being billed, so we would see a credit for the overbilling on our next bill, as well as corrected pricing. Received that bill on 8/3/15. No credits, no corrected pricing, and no time to make yet another 45-60 minute phone call that will result only in my being angry when I received the next bill. Any suggestions>?