Contributor
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2 Messages
Premier Customer Service
As a preface, I have been an ATT Wireless Customer, via PacBell and Cingular, for over 20 years. For the past two years, my account has been through ATT Premier for Small Business. In the past three months, I have been through four different "Account Managers" and recently received a fifth call introducing a new Account Manager...despite the fact that the one introduced two weeks prior still works on my account. Enough venting about that.
Last week I consulted my on-line "dashboard" and saw that I was eligible for an "early", discounted price for an iphone 5 on one of my four lines. I called my Account Manager and she confirmed that the line was eligible...also had a full discount available on another line, so I was ordering two iphone 5s. I received the iphone for which the full discount was applied two days later...but did not receive confirmation of the other request nor did the phone arrive. Five days after the request, I called my Account Manager back to check on the upgrade. She stated that her Manager had to approve the discount. Another three days passed...no further word.
Called again this morning, spoke with my Account Manager and her Supervisor...bottom line, no discount is available for another month. Really? "Sorry Sir, the system won't let us apply the discount".
May not be the biggest account at ATT...or the most important, but I do know that if I told a client my "systems" would not allow me to apply a discount that the same "system" and my employee who manages the account says is available, I would quickly be out of business. To make matters worse, I promised the employee that uses that line she would have a new phone this week, because the other one she uses to generate business for us is worn out from use!
At this point, I'm checking to see how long it will take to recoup the early termination fees if I move to T-Mobile or Verizon.
Just wanted to share...and anyone with insights regarding moving a Small Business to another carrier, would love to hear from you.
biztech1
Guru
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530 Messages
11 years ago
Hello jandersontcmdf,
We are sorry for your experience so far. We would like to assist and have sent an email to the address you provided during registration with the information we need to better assist.
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jandersontcmdf
Contributor
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2 Messages
11 years ago
I received and responded to your message. Much appreciated...but have not heard anything since. Please let me know when to expect a response and from what Department and level within ATT.
Thank you -- JRA
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biztech1
Guru
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530 Messages
11 years ago
Hello jandersontcmdf,
We have sent you a Private Message via the community. You can view the message by clicking on the envelope at the top right of the page (next to your username).
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