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5 Messages

Friday, October 20th, 2023 5:41 PM

Recovering ID's

My company currently has 6 business accounts.  Management over these accounts have been abysmal at best on this side.  I have had a meeting with 3 individuals on the tech support side stating they would get more information on the accounts and update me.  this has gone on for a week and i am going to exhaust all options to get these accounts manageable.  

Administrator

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26.2K Messages

5 months ago

Hi @charleslonglam,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antonella AT&T Business Social Media

5 Messages

5 months ago

you ok over there antonella?  i sent a message and you have yet to respond....

Administrator

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26.2K Messages

5 months ago

Hi Charles,

It was very nice speaking with you today. I've sent Joseph aka Matt Hubbard and email. I've requested that he contact you as soon as possible. He's currently showing away, so he may not be in the office. Please allow 24 to 48 business hours for him to follow up.

 

Thank you,

Laura S.
AT&T Business Social Media

5 Messages

5 months ago

Laura,

Likewise.  I understand you can only do so much.  I will update this thread if things get resolved or not by tuesday of next week. 

Thanks,

Charles Lam

5 Messages

4 months ago

We had a teams meeting and certain questions were addressed.  We have our 6 accounts now identified, but we were told to wait on instructions on how to recover access over them.  deadline was EOD yesterday for instructions (agreed to during meeting) and have not heard anything yet.  We have followed up again this afternoon with no response.  I will follow up again tomorrow to address the remaining issues.  

Thanks,

Charles Lam

(edited)

Administrator

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26.2K Messages

4 months ago

Glad he has responded to you. I would definitely give him time to respond. I'm sure he has a lot of customers he supports. If you need immediate assistance you will need to call into Business Care or wait for him to respond.

 

Thank you,

Laura S.
AT&T Business Social Media

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