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Contributor

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1 Message

Thu, Feb 28, 2019 6:04 PM

Resolve a billing issue

I have my Business Account and a separate Wireless Account.  On one of the wireless numbers on my wireless account, the person died.  I contacted ATT and cancelled the wireless number.  I have just discovered that the wireless number was NOT deleted but transferred to my Business Account.  I have been being charges just under $199 per month on a deleted number when not one phone call has been made because the person died in 2009.  I have been billed nearly $100 per month for 9 years and 2 months.  When talking to a rep on the phone I keep getting the business rep insists on referring me to the wireless rep and the wireless rep insists I do not have that wireless number.  Then when I get a little upset, I am told they will look into it and I never hear from them again.  PLEASE resolve this issue ASAP.  I cannot even get ATT to stop billing me for a phone that has not made a call in over 9 years.  If I have to, I will go to court to recover my $2,260.90.  THANK YOU!

Responses

Brand User

Administrator

 • 

7K Messages

a year ago

Hello @fresnofd

 

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and get this corrected.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Account Details for both accounts:

# in question:

 

Thank you.

Chris

Social Media Manager

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