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Alfred_Brock's profile

New Member

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48 Messages

Thursday, June 29th, 2023 12:19 PM

Terminating a SONET Circuit

Hello,

I have a SONET Circuit I need disconnected.
I have attempted this through the Disconnect desk but the system will not accept it.
I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager.

I have sent several disconnect notices to our Account Manager, however, there has been no response for this one particular circuit.

Any assistance would be appreciated.
I do not wish to have another set of instructions to carry out myself, but will do that if necessary.  We need to have this circuit terminated as it is no longer needed.

Thank you!

Accepted Solution

Administrator

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26.2K Messages

8 months ago

Hello I tried calling Monday and did not hear back. Please reach out to us should you need further assistance Kathy S

AT&T Business Social Media

New Member

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48 Messages

8 months ago

Thank you!

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