The worst and most incompetent Customer service I have ever encountered

Hi @Reed19

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I would like to get you help to get things turn around to get things back on track.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Email:

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Details of the issue:

Thank you.

Chris

Social Media Manager

Hi @Masnc14,

I am sorry to hear about your experience and would like to assist. Please send me a private message and include the following information:

Account Name:

Contact Name:

Contact Number:

Account Number:

Email:

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

Thank you,

Muriel

My number is

acct

Michael Simon, at the above number

email is

Your customer service is the worst business I have ever encountered.

AT&T is THE WORST!   I too spend hours this last week on the phone with them attempting to adjust my rate.  it seems they give new customers good rates and treat their existing customers as unwanted step children!  I have been with them for years!  One sales person had the lame brain idea to canc. my account and reenroll me to get the promo rates -- I very foolished let him - and then realized it involved ALL NEW equipment for an account in place and working.  I called the very next day to stop what he did --and  by the end of the week I had NO service at all.   Someone disconnected my exisiting account and I had to start all over to get back my account -- I was without internet for 3/4 of the day - phone service for 24 hours and now no u-verse until they can come out in THREE days to reconnect!   The promised everything would be working today - NOT - and even after calling to expedite the 'installation' they still will not come out any sooner --And this is completely their error!   The twisted scenero of events is so bazzar that it would give me a headache to try to explain here -- and get this -- for an account THEY CANCELLED and had to reinstate - they are charging me $49.99 to reactive -- I will be filing complains on every post I can find - and the BBB as if that will help with a monopoly like AT&T --ironically - the repair and tech people have always been over to top in helping - but the sales,  billing and anyone on the phone -IMPOSSIBLE! 

Hello @sfutrell,

That sounds awful! I'd like to help. Please send me the following information in a private message by clicking here.

Account Name

Account/Phone Number

Callbac Number

Email Address

Thanks,

Nancy T.

Hello @Rbarba6,

I apologize for the experience you've had with us. I'd like to help. Please send me the following information in a private message by clicking here.

Account Name

Account/Phone Number

Callbac Number

Email Address

Thanks,

Nancy T.

Richard *****

Account Number: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Dear valued U-verse member,

Your AT&T U-verse bill is now due.

For your convenience AT&T offers a number of ways you can pay your bill today. You will need your ten-digit phone number listed on your U-verse account, your four-digit passcode, or your AT&T Access ID.

For ways to pay see below or click here for more details:
Online at att.com/bill

Via smartphone with the myAT&T Mobile wireless app

By phone at 1.800.288.2020. Simply say "pay my bill" when prompted. If asked, please confirm you are calling about your U-verse account.

In person: just click here to find an authorized payment location near you.

By enrolling in AutoPay with your checking/savings account or credit/debit card to avoid the hassles of writing and mailing checks every month.
Enrolling is easy: simply click on AutoPaythen log into your account and select "Enroll in Autopay".

AutoPay is safe and provides:
A free service and the most convenient way to pay your AT&T bill
Peace of mind - no more worries about writing checks or late payments
Convenience - your bill is paid on time even if you are traveling or life gets hectic


If you have already made your payment or arrangements, we thank you. Should you receive a notice in the U.S. Mail, please disregard that notice or any calls you may receive regarding a past due amount.

Thank you for being a valued customer of AT&T FL.

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Hi @Rbarba6,

My apologies- we sent an email on 6/26 to get a few more details. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here and be sure to include the following information:

Contact Name:

Contact #:

email:

Alexis

AT&T Social Media Manager

Hello @Remigirl37,

Thank you for your recent posting. We appreciate your participation within the Business Community. In order for me to research your issue, I will need to verify some information. Please send me a private message:https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

And include the following details:
Your full Name:

Business Name on Account:
Preferred Contact #:
Preferred time to be contacted (including time zone)
Email address:

How can we help you? 


Thank you,

Laura G.
AT&T Social Media Manager

I had your company send out 3 repairment from Direct TV when I asked for a uverse internet repair person. Then I found out that not cancelling the orders by them caused the fourth order to not fill at the end of the day. After ordering for the fifth time and 8 total hours on the phone this new person claims the fifth order does not exist either. It is pure evil to have a merger ruin the effectiveness of both companies. This is something that I am going to publicize until I speak to someone who can fix this horrendous situation. SHAME ON YOU AT&T!!!!!!!!!!!!!!!!!!!!!!

It has taken six times so far to repair my internet service. Three times Direct TV came instead of UVERSE Then the non closing of wrong service tickets cause the 4th one to not happen. The fifth one was not executed because the operator created another wrong type of ticket and the last one does not even know about the previous five failures. MERGER LED to INCOMPETENCE. I hope the polititians and GOD will give the consumers LOCAL Companies who actual have accountability!!! GOING ON 11 HOURS of my TIME