Our Business Community Forums will be closing on June 27, 2024. Please visit business.att.com/support for all your support needs.
B

3 Messages

Saturday, September 23rd, 2023 1:58 AM

Trying to cancel my Direct tv

So I was paying $80 a month for Direct Tv. I only signed up for the NFL Sunday ticket when I got the service they I told them I would only want it for a year since they will no longer have Sunday Ticket. I was assured it would be good to cancel after a year. I tried to cancel and I was told I was in a 2 yr contract . They couldn’t tell me who my sales rep was the name of the installer that was in my home. Now I get a bill stating my bill is $178 a month . As a single mom there is no way I can pay that and no one will give me any answers on how much to cancel my account . I don’t even watch tv . Like I said only got it for Sunday Ticket . I haven’t been able to pay my bill and now I get a bill stating I owe $352 for 2 months that is ridiculous. All I want is out. What can I do?

Administrator

 • 

26.2K Messages

9 months ago

Hi @Bbarnett,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Emanual
AT&T Business Social Media

Administrator

 • 

26.2K Messages

9 months ago

Hi – It’s AT&T here. Now that we are in Direct Message, please send me the following information to further assist you:

Your Full Name:
Contact number:
email:
Account name:
Account details:


Emanual
AT&T Business Social Media

3 Messages

9 months ago

Is this a private chat 

Administrator

 • 

26.2K Messages

9 months ago

Hello @Bbarnett,
Our apologies, Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Brian
AT&T Business Social Media

Not finding what you're looking for?