Unable to access billing history
I received a call a month ago from a number I do not recognize. Recently I have realized I need this number, but since then my phone's calling history has purged the number.
-I went to Google and searched of a method to retrieve my calling history. I was told to log into myATT to access the billing history complete with all texts and ingoing and outgoing phone calls.
I have not yet registered to myATT. I attempt to register.
I am given the following error:
R323: Online account management for Business Accounts is available via Premier. Please click here to register.
I do not have a problem with this error. I am using a company provided phone.
I follow the link and I am presented with the Premier website.
I attempt to register on the Premier website.
I am given the following error.
No employee group was found for the account number entered. Please contact your administrator for assistance.
Now I am confused. I just want to access my calling history. I am trying to register with myATT but cannot as I am using a company phone. Now I cannot register on the Premier website?
I contacted myATT customer support. I was told they do not have the tools necessary to help me because I must use the Premier site. They redirected me there to the support page.
To use Premier support, I must log in.
I cannot log in.
I called customer support.
I was put on hold for 40 minutes.
When a higher level representative spoke to me, I was told that they would investigate the issue and within 2 hours e-mail me a link to activate my account.
It has been 24 hours.
I spent 45 minutes on a business line contacting support.
Nothing has been done and the same error persists.
All I want to do is view my calling history. This is a simple request from a paying customer.
Calling customer support will do nothing, as they are unfit to do what they are paid to do.
I am requesting help from these forums because this very simple request is going unanswered.