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Contributor

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1 Message

Thu, Aug 2, 2018 10:39 PM

Unable to resolve billing error

I have been trying for MONTHS to resolve an erroneous billing error from a service never received because ATT could not complete the action in our building.  I have NEVER seen a worse system of incompetent pass the buck system in my LIFE.  ATT uses all these people to solve the problem and you keep getting passed fro person to person.  It is just so frustrating.  What happened to the good company I once knew?
Please if you can provide help on how to stop ATT from billing me persistently every month for charges that are erroneous  please HELP!

 

 

Responses

Brand User

Administrator

 • 

6.8K Messages

2 years ago

Hello @susantee

 

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and get this corrected.  Please private message me by clicking here the following information, so I can further assist you.

 

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Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.