Virtual Prepaid Minutes Access Code and PIN never receieved

I purchased a prepaid minutes card and set it up for auto-recharge at time of purchase. But, I never received the access number and pin via email.

I received a confirmation number for my purchase but the access number and pin never came through. I have checked my junk mail folder as well

The (Phone number hidden) number simply hangs up on you after you request to speak to an operator.

I have tried multiple avenues to resolve, so far no luck.

Please help

Responses

ATTBusinessForums

Administrator

•

26.2K Messages

4 years ago

Hello @ShadrachFrew,

Thank you for reaching out on our Business Community. Please post your question on the Prepaid Forums and they will be happy to help: https://forums.att.com/categories/att-prepaid/5def942c238f4a196321ddff

The number as well for the Virtual Prepaid Department is 800-364-9292 or you can visit www.virtualprepaidminutes.com

Thank you.

Chris

Social Media Manager

5

0

S

ShadrachFrew

New Member

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5 Messages

Hello @ Chris Social Media Manager, I have searched the www.virtualprepaidminutes.com site extensively without being able to find out how I can get this issue resolved. As I mentioned in my original comments I have also called the 800 number you list but the menu tree doesn't address this issue and when I select the "operator" option the system acts like it transfers me. However, the only information here points back to the aforementioned website and the then the system hangs up on you.

Please tell me how I can speak with a person to get this issue resolved.

Thank you,

Like

4 years ago

0

ATTBusinessForums

Administrator

•

26.2K Messages

Hello @ShadrachFrew

Please try to post your question on the Prepaid Forums and they will be happy to help: https://forums.att.com/categories/att-prepaid/5def942c238f4a196321ddff

Chris

Social Media Manager

Like

4 years ago

0

S

ShadrachFrew

New Member

•

5 Messages

@Chris Social Media Manager

The Prepaid forum is for wireless phones, not calling cards. Please direct me to a person who can help me resolve this issue.

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4 years ago

0

S

ShadrachFrew

New Member

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5 Messages

Is there anyone at AT&T who can help me? It seems this product is largely unsupported.

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4 years ago

0

ATTBusinessForums

Administrator

•

26.2K Messages

Hello @ShadrachFrew,

Did you still need help with this? We will be more than happy to take a look into this further. Please send us an email at [email scrubbed] and include Case#6929913 in the subject line. Please provide the following in the email:

Contact Name:

Contact #:

Contact Email:

Thank you.

Chris

Social Media Manager

(edited)

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4 years ago

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